At a Glance
- Tasks: Provide exceptional customer support using your accountancy knowledge and skills.
- Company: Join a leading FinTech Software Company with a focus on innovation.
- Benefits: Hybrid work, training support, and opportunities for professional development.
- Other info: Perfect for those seeking a unique path in accountancy with growth potential.
- Why this job: Combine your passion for accountancy with customer interaction in a dynamic role.
- Qualifications: Accountancy qualification or degree and experience in customer service.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hybrid, 3 days a week in the South Reading Area office
Contract - 6 month Fixed Term Contract, start ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company. It is looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route. This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients.
You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. The company will also support you in continuing your studies and development if this is something you want to do. You’ll receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience.
- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
- Build your knowledge of products and use this to resolve customers’ questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
Requirements:
- A degree that included an accountancy or finance module such as business, accountancy, finance
- Experience in a customer service role (phone and email support)
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
Graduate Accountant - Customer Support employer: Matched
Matched is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative minds looking to make a significant impact in the financial services sector. With a focus on employee growth, we offer ample opportunities for professional development and skill enhancement, all while enjoying the vibrant atmosphere of Greater London. Our hybrid work model ensures flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Accountant - Customer Support
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they relate to customer support. This will help you tailor your conversations and show that you're genuinely interested in helping their customers.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can explain complex accounting concepts in simple terms. Role-play with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Graduate Accountant - Customer Support
Some tips for your application 🫡
Show Off Your Qualifications:Make sure to highlight your Accountancy Qualification or Degree right at the start. We want to see how your education aligns with the role, so don’t be shy about showcasing your academic achievements!
Customer Service is Key:Since this role is all about delivering top-notch customer support, share any relevant experience you have in customer service. We love to see examples of how you've gone above and beyond for customers in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Matched
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and key accounting principles. Being able to discuss these confidently will show that you’re not just a customer support candidate but someone who truly understands the financial side of things.
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about helping clients get the most out of the software, so showcasing your passion for customer care is essential.
✨Research the Company
Familiarise yourself with the FinTech industry and the specific company’s products. Understanding their software and how it benefits customers will help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Practice Clear Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on maintaining a calm and confident tone, especially when discussing complex topics.
