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- Tasks: Provide exceptional customer support using your accountancy knowledge and skills.
- Company: Leading FinTech SaaS vendor experiencing rapid growth.
- Benefits: Hybrid work model, career development opportunities, and a dynamic team environment.
- Other info: Join a collaborative team and enhance your skills in a fast-paced industry.
- Why this job: Combine your passion for accountancy with customer service in a thriving tech company.
- Qualifications: Accountancy qualification or degree and customer service experience required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hybrid, 3 days a week in the South Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date - ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? The company is a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn’t want to go down the 'standard' route.
You will have daily opportunities to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first-class telephone and email support to customers.
Responsibilities:- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
- A degree that included an accountancy or finance module such as business, accountancy, finance
- 6 months + experience in a customer service role (phone and email support)
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
Graduate Accountant - Customer Service employer: Matched
Contact Detail:
Matched Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Accountant - Customer Service
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they relate to accountancy. This will help you answer customer queries confidently and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, make sure you can explain complex accounting concepts in simple terms. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to dive into the world of FinTech.
We think you need these skills to ace Graduate Accountant - Customer Service
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your accountancy qualification or degree right at the start. We want to see how your background aligns with the role, so don’t be shy about showcasing your academic achievements!
Tailor Your Experience: When you’re detailing your customer service experience, focus on the skills that relate to this role. We love seeing examples of how you've provided exceptional support, especially in finance or tech settings.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Express Your Passion: Let us know why you’re excited about this opportunity! Share your enthusiasm for accountancy and software, and how you see yourself growing in this role. We’re looking for candidates who are genuinely passionate about delivering top-notch customer service.
How to prepare for a job interview at Matched
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge, especially the basics of financial reporting and tax processes. The company is looking for someone who can confidently answer customer queries, so being well-versed in these topics will give you a solid edge.
✨Show Your Customer Service Skills
Since this role is all about delivering exceptional customer support, be ready to share examples from your past experiences. Think of specific situations where you went above and beyond for a customer, and how you handled challenging interactions.
✨Research the Company
Familiarise yourself with the company's products and their position in the FinTech market. Understanding their software offerings and how they help customers will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Practice Clear Communication
Given the importance of clear communication in this role, practice articulating your thoughts concisely. You might want to do a mock interview with a friend or family member to refine your telephone manner and ensure you come across as calm and confident.