Customer Success Manager - Accountancy SaaS

Customer Success Manager – Accountancy SaaS Customer Success Manager – Accountancy SaaS This range is provided by Matched . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Matched Helping SaaS Sales Leaders Build Stronger Teams For Over A Decade – 07749114478 Customer Success Manager – Accountancy SaaS Why: High growth company Software: Financial SaaS – FinTech Location: Home Based Do you have experience in on-boarding, demoing or training customers on software? Do you have experience with FinTech, Accountancy Software, Financial Software? The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. They are looking for an exceptional communicator who would thrive in their Professional Services team. The main focus of this role is delivering high level training and consultancy to their customers, supporting both their on-boarding and continued use of the suite of financial software products. This is a broad role which incorporates customer on-boarding, presales, training, demonstrations, customer experience, customer consulting. The majority of customer engagement is done remotely however there is also the opportunity to visit customers as and when required. Requirement: Customer Success Manager Collaborate with other members of both the Sales and Professional Services team to deliver training and consultancy to customers Present and articulate advanced product features and benefits Be able to onboard, delivering product training, workshops and consultancy sessions with customers Ensure customer satisfaction is maintained throughout. Proactively scope out technical solutions required to address customer requirements, meeting their needs by putting them into practice during the session(s). Provide internal product knowledge to Sales Team members To deliver remote or on-site professional consultancy sessions Experience Required: Customer Success Manager Previous experience in a customer success, software training, consultancy, presales, customer experience position Experience working with financial software such as Accounting Software, Tax Solutions, Financial Software, Bookkeeping Solutions is preferred Experience at delivering software training and consultancy sessions to all levels of customers Experience at delivering paid for training/consultancy sessions either remotely or on-site for customers. Confidence at presenting to a large audience Ability to deliver remote webinars. Accountancy qualifications would be highly preferable, Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service, Sales, and Information Technology Industries Software Development, Technology, Information and Media, and Accounting Referrals increase your chances of interviewing at Matched by 2x Get notified about new Customer Success Manager jobs in England, United Kingdom . London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago London, England, United Kingdom 6 months ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago Customer Success Manager, Strategic UK&I London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 6 days ago Reading, England, United Kingdom 6 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 6 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago Customer Success Manager (Technical), UK London, England, United Kingdom 5 hours ago London, England, United Kingdom 7 hours ago Senior Manager, Customer Success – Strategic London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Belper, England, United Kingdom $35,000.00-$40,000.00 2 weeks ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 14 hours ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr