At a Glance
- Tasks: Provide 1st line technical support via phone, email, and remote channels.
- Company: Fast-growing award-winning SaaS vendor in South Reading.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Perfect for tech enthusiasts looking to kickstart their career in IT.
- Why this job: Join a dynamic team and help customers solve tech issues every day.
- Qualifications: 6+ months of technical support experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
A fast-growing SaaS Vendor, an award-winning software company, is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email, and remote channels, helping customers with application, environmental, and hardware issues.
Responsibilities:- Provide remote 1st line support via phone, e-mail, remote sessions, and other channels.
- Support the rollout of new applications and existing application updates.
- Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed.
- Maintain accurate records of support activity, customer issues, and resolutions for future reference.
- Create knowledgebase articles and FAQs for use both internally and externally.
- Identify and escalate technical issues where appropriate.
- 6+ months technical support experience (1st line).
- Ideal: 2 years customer support or customer service (telephone support).
- Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards.
- Basic understanding of Microsoft 365.
- Basic understanding of PC hardware set-up and configuration.
- Strong written and verbal English communication skills with excellent telephone manner.
For more information, please contact Katie at Matched Group.
Technical Support Executive employer: Matched Group
Join an award-winning and fast-growing SaaS vendor as a Technical Support Executive in the South Reading area, where you will be part of a dynamic team dedicated to providing exceptional customer service. Enjoy a hybrid work model that promotes work-life balance, alongside opportunities for professional growth and development within a supportive and innovative environment. With a focus on employee well-being and a collaborative culture, this role offers a meaningful chance to make a real impact while advancing your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Executive
✨Tip Number 1
Get to know the company! Research their products and services, especially the ones you’ll be supporting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and email, make sure you can explain technical issues in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common technical support scenarios. Brush up on troubleshooting steps for Windows and Microsoft 365 issues. Being ready with solutions will impress your interviewers and show you’re proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant software knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Technical Support Executive role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills:Since strong written and verbal communication is key, ensure your application is clear and concise. We want to see your excellent telephone manner shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Matched Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft operating systems and basic PC hardware. Be ready to discuss common issues you might encounter and how to resolve them, as this will show your technical prowess and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone and via email, practice explaining technical concepts in simple terms. This will help demonstrate your ability to communicate effectively, which is crucial for a Technical Support Executive.
✨Familiarise Yourself with the Company’s Products
Take some time to research the software vendor's products and services. Understanding their applications and any recent updates will not only impress your interviewers but also prepare you for potential questions about how you would support their customers.
✨Prepare for Scenario Questions
Think about common technical issues that customers might face and how you would handle them. Prepare to walk through your thought process during the interview, as this will showcase your problem-solving skills and customer service approach.
