At a Glance
- Tasks: Provide exceptional customer support using your accountancy knowledge and assist clients with their queries.
- Company: Join a leading FinTech Software Company experiencing rapid growth.
- Benefits: Hybrid work model, ongoing training, and support for further studies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Combine your passion for accountancy with customer interaction in a booming industry.
- Qualifications: Accountancy qualification or degree, plus customer service experience.
The predicted salary is between 28000 - 35000 € per year.
Location: Hybrid, 3 days a week in the South Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date: ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.
The FinTech industry is one of the fastest growing and most lucrative industries in the UK. This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.
The company will also support you in continuing your studies and development if this is something you want to do. You will receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.
Responsibilities:- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQs, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
- A degree that included an accountancy or finance module such as business, accountancy, finance
- Experience in a customer service role (phone and email support)
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
Graduate Accountant in Suffolk employer: Matched Group
As a leading FinTech Software Company in the South Reading Area, we pride ourselves on fostering a dynamic and supportive work environment that encourages personal and professional growth. Our hybrid working model allows for flexibility while you engage with customers, utilising your accountancy knowledge to deliver exceptional service. With a commitment to ongoing training and development, we empower our employees to thrive in one of the fastest-growing industries in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Accountant in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for a Graduate Accountant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. Make sure you can showcase your accountancy knowledge and how it relates to providing top-notch customer service.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in the company and get noticed by the hiring team.
We think you need these skills to ace Graduate Accountant in Suffolk
Some tips for your application 🫡
Show Off Your Qualifications:Make sure to highlight your accountancy qualifications or degree right at the start. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your passion for customer service and how it ties into your accountancy knowledge. We love seeing candidates who really get what we’re about!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that’s easy to read. Remember, you’re showing us your communication skills here!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Matched Group
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and key accounting principles. Being able to discuss these confidently will show that you’re not just a customer support candidate, but someone who truly understands the financial side of things.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for helping others, which is crucial for this role.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their software and how it benefits customers will allow you to answer questions more effectively and show your genuine interest in the role.
✨Practice Clear Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your qualifications and experiences.
