At a Glance
- Tasks: Provide 1st line technical support via phone, email, and remote channels.
- Company: Join a fast-growing, award-winning SaaS vendor in South Reading.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a real difference by helping customers solve tech issues.
- Qualifications: 6+ months of technical support experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
A fast-growing SaaS vendor, an award-winning software vendor, is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email, and remote channels, helping customers with application, environmental, and hardware issues.
Responsibilities:- Provide remote 1st line support via phone, e-mail, remote sessions, and other channels.
- Support the rollout of new applications and existing application updates.
- Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed.
- Maintain accurate records of support activity, customer issues, and resolutions for future reference.
- Create knowledgebase articles and FAQs for use both internally and externally.
- Identify and escalate technical issues where appropriate.
- 6+ months technical support experience (i.e. 1st line).
- Ideally, 2 years customer support or customer service (telephone support).
- Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards.
- Basic understanding of Microsoft 365.
- Basic understanding of PC hardware set-up and configuration.
- Strong written and verbal English communication skills with excellent telephone manner.
For more information, please contact Katie at Matched Group.
Technical Support Executive in Reading employer: Matched Group
Join an award-winning SaaS vendor in the South Reading area, where you will thrive in a dynamic and supportive work environment. With a hybrid working model, you will enjoy the flexibility of working from home while being part of a fast-growing team that values employee development and offers opportunities for career advancement. Our culture fosters collaboration and innovation, ensuring that you are equipped with the tools and knowledge to excel in your role as a Technical Support Executive.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Executive in Reading
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support over the phone and email, make sure you can explain technical issues clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Technical Support Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Technical Support Executive in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Executive role and how your skills can help us provide top-notch support to our customers. Keep it friendly and professional!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, make sure your application reflects that. We love clear, concise language, so avoid jargon and keep it straightforward. Remember, we want to see your telephone manner in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Matched Group
✨Know Your Tech
Brush up on your knowledge of Microsoft operating systems and basic PC hardware. Be ready to discuss how you've resolved technical issues in the past, as this will show your practical experience and understanding of the role.
✨Communication is Key
Since you'll be dealing with customers over the phone and via email, practice your verbal and written communication skills. Try to convey complex technical information in a simple way, as this will demonstrate your ability to connect with users.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues before. Think about specific situations where you had to investigate a problem and what steps you took to find a solution. This will highlight your analytical skills.
✨Be Ready to Create Knowledgebase Articles
Familiarise yourself with the concept of creating FAQs and knowledgebase articles. During the interview, mention any experience you have in documenting processes or creating guides, as this will show your proactive approach to support.
