At a Glance
- Tasks: Provide exceptional customer support and assist with accountancy-related queries.
- Company: Leading FinTech Software Company experiencing rapid growth.
- Benefits: Hybrid work, training support, and opportunities for career development.
- Other info: Join a dynamic team and enhance your skills in a fast-paced environment.
- Why this job: Combine your accountancy knowledge with customer interaction in a booming industry.
- Qualifications: Accountancy qualification or degree and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid, 3 days a week in the Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date - ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
Are you passionate about delivering the best customer service?
Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is perfect for someone with an Accountancy qualification that does not want to go down the standard route. The FinTech industry is one of the fastest growing and most lucrative industries in the UK.
It is a perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. The company will also support you in continuing your studies and development if this is something you want to do.
You will receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.
Responsibilities
- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ's, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
Requirements
- A degree that included an accountancy or finance module such as business, accountancy, finance
- Experience in a customer service role (phone and email support required)
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
Accounts Assistant - Customer Support in Reading employer: Matched Group
As a leading FinTech Software Company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a hybrid working model in the Reading Area, our Accounts Assistant - Customer Support role offers a unique opportunity to blend accountancy knowledge with customer engagement, all while receiving comprehensive training and support for your professional journey. Join us to be part of a rapidly growing industry where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Assistant - Customer Support in Reading
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role. Being able to demonstrate your ability to handle customer queries with confidence will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that could boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Accounts Assistant - Customer Support in Reading
Some tips for your application 🫡
Show Off Your Qualifications:Make sure to highlight your accountancy qualifications, whether it's an AAT or a degree. We want to see how your background aligns with the role, so don’t be shy about showcasing your academic achievements!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your passion for customer service and how your skills can help our customers get the most out of our software. We love seeing candidates who really understand what we do!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills. Remember, clarity is key in customer support!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Matched Group
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and key accounting principles. Being able to discuss these confidently will show that you’re not just a customer support candidate, but someone who truly understands the product and can help customers effectively.
✨Customer Service is Key
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for providing top-notch support.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their software and how it benefits customers will allow you to answer questions more effectively and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires clear communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering potential questions.
