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- Tasks: Provide exceptional customer support using your accountancy knowledge and assist clients with their queries.
- Company: Leading FinTech Software Company experiencing rapid growth.
- Benefits: Hybrid work model, ongoing training, and support for further studies.
- Other info: Dynamic role with opportunities for career advancement in a fast-paced environment.
- Why this job: Join a booming industry and make a real impact while developing your skills.
- Qualifications: Accountancy qualification or degree, plus customer service experience.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hybrid, 3 days a week in the South Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date: ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route. The FinTech industry is one of the fastest growing and most lucrative industries in the UK. This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients.
You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. The company will also support you in continuing your studies and development if this is something you want to do. You will receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.
Responsibilities:
- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQs, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
Requirements:
- A degree that included an accountancy or finance module such as business, accountancy, finance
- Experience in a customer service role (phone and email support)
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
Graduate Accountant employer: Matched Group
Contact Detail:
Matched Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Accountant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for a Graduate Accountant role, especially in customer support. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. Make sure you can showcase your accountancy knowledge and how it relates to providing top-notch customer service.
✨Tip Number 3
Show off your passion for FinTech! When chatting with potential employers, highlight your enthusiasm for technology and how it can enhance customer experiences. This industry is all about innovation, so let your excitement shine through!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by the hiring team directly!
We think you need these skills to ace Graduate Accountant
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your accountancy qualifications or degree right at the start. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your passion for customer service and how it ties into your accountancy knowledge. We love seeing candidates who really get what we’re about!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that’s easy to read. Remember, clarity is key in both written communication and customer support!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Matched Group
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and other accounting processes. Being able to discuss these confidently will show that you’re not just a customer support candidate but someone who truly understands the financial side of things.
✨Customer Service is Key
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for providing top-notch support.
✨Research the Company
Familiarise yourself with the company’s products and their position in the FinTech industry. Understanding their software and how it benefits customers will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Clear Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex concepts in simple terms.