At a Glance
- Tasks: Provide exceptional customer support and assist clients with accounting queries.
- Company: Leading FinTech software company experiencing rapid growth.
- Benefits: Hybrid work model, training support, and career development opportunities.
- Other info: Perfect for those wanting to blend finance with customer interaction.
- Why this job: Join a booming industry and use your accounting skills in a dynamic role.
- Qualifications: Accountancy qualification or degree, plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid, 3 days a week in the Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date - ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
Are you passionate about delivering the best customer service?
Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route. The FinTech industry is one of the fastest growing and most lucrative industries in the UK.
This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. The company will also support you in continuing your studies and development if this is something you want to do.
You'll receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.
Responsibilities - Accountants Assistant - Customer Support- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ's, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
- A degree that included an accountancy or finance module such as business, accountancy, finance
- Experience in a customer service role (phone and email support required)
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
FinTech Accounts Support Specialist (Hybrid) employer: Matched Group
As a leading FinTech Software Company experiencing significant growth, we pride ourselves on fostering a dynamic work culture that values customer service and professional development. Our hybrid working model allows for flexibility while our commitment to training ensures you become an expert in your role, making this an ideal environment for those looking to blend their accountancy knowledge with customer interaction. Join us in the Reading area and take advantage of the unique opportunity to grow within one of the fastest-growing industries in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land FinTech Accounts Support Specialist (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role. Being able to demonstrate your ability to handle customer queries with confidence will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace FinTech Accounts Support Specialist (Hybrid)
Some tips for your application 🫡
Show Off Your Qualifications:Make sure to highlight your accountancy qualifications, whether it's an AAT or a degree. We want to see how your background aligns with the role, so don’t hold back on showcasing your skills!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your passion for customer service and how your knowledge of financial statements can help us deliver top-notch support to our clients.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the FinTech space.
How to prepare for a job interview at Matched Group
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and other accounting processes. Being able to discuss these confidently will show that you’re not just a customer support whiz but also someone who understands the core of what the company does.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your passion for helping others, which is key for this role.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their software and how it benefits customers will allow you to answer questions more effectively and show your genuine interest in the role.
✨Practice Clear Communication
Since the role requires a calm and concise telephone manner, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your qualifications and experiences.
