At a Glance
- Tasks: Lead a support team and enhance product support with AI tools.
- Company: Award-winning software vendor with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a growing company with a collaborative culture and career advancement.
- Why this job: Shape the future of product support in a dynamic tech environment.
- Qualifications: Experience in software support and team leadership required.
The predicted salary is between 50000 - 65000 € per year.
Location: Remote with monthly visits to Warrington office (must live within 2 hour commute)
Why: Award winning & growing Software Vendor
A well respected and award winning Software Vendor are looking for a Software Support Lead to take ownership of how they deliver support across product portfolio. This is a hands-on leadership role that combines technical depth, operational judgement and people leadership, offering the opportunity to shape how support and internal systems evolve as the business continues to scale.
You'll sit at the intersection of customer support and development, playing a critical role. As they continue to adopt AI this role will also help explore and build AI-enabled tools that enhance the quality and responsiveness of product support.
Product Support Lead - Responsibilities- Lead and mentor a support team member, setting standards for quality and responsiveness
- Work with our customer support and engineering teams to identify issues, ensure customer-facing teams have the right information, and ensure support tickets are triaged and prioritised appropriately
- Design, maintain and improve CI/CD pipelines alongside DevOps teams
- Perform basic administration of SQL Server and Azure SQL, with awareness of MongoDB and Postgres
- Explore and help build AI-powered agentic tools to improve support triage, response quality, and efficiency
- Experience in a similar role i.e. software support, product support, DevOps
- Experience of leading or mentoring team members in a support or technical operations environment
- Proven ability to triage, prioritise, and manage support workflows across multiple products
- Azure DevOps, GitHub Actions, or similar
- Secure configuration of infrastructure, including secrets and credential management
- Basic SQL Server / Azure SQL administration
- Backup, recovery, and business continuity experience, including understanding of RPO/RTO
- Code literacy — ability to read and understand C#, VB, JavaScript, and other common application languages at a working level
Locations
Product Manager Distribution in Cheshire, Warrington employer: Matched Group
As an award-winning and rapidly growing software vendor, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our remote working model, complemented by monthly visits to our Warrington office, allows for flexibility while ensuring team cohesion. We are committed to employee growth, offering opportunities to lead in a hands-on role that shapes the future of product support, particularly as we integrate AI technologies to enhance our services.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager Distribution in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think about how you can showcase your leadership skills.
✨Tip Number 3
Showcase your technical chops! Be ready to talk about your experience with SQL Server, Azure, and any coding languages you know. Maybe even bring examples of how you've improved support processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Product Manager Distribution in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Support Lead. Highlight your experience in software support and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with SQL Server, Azure, and any coding languages. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Matched Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL Server, Azure SQL, and the basics of MongoDB and Postgres. Be ready to discuss how you've used these technologies in past roles, as well as any experience you have with CI/CD pipelines and DevOps practices.
✨Showcase Your Leadership Skills
Since this role involves mentoring a support team, be prepared to share examples of how you've led or supported team members in previous positions. Highlight your approach to setting standards for quality and responsiveness, and how you’ve successfully managed workflows across multiple products.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've triaged and prioritised support tickets effectively. Discuss the strategies you used to identify issues and ensure that customer-facing teams had the right information. This will show your operational judgement and ability to handle pressure.
✨Get Familiar with AI Tools
As the company is exploring AI-enabled tools, it’s a good idea to research current trends in AI for customer support. Be ready to discuss any ideas you have for enhancing support quality and efficiency through AI, and how you envision integrating these tools into existing systems.
