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- Tasks: Provide top-notch customer support using your accountancy knowledge and skills.
- Company: Leading FinTech Software Company with a reputation for innovation and growth.
- Benefits: Hybrid work model, support for further studies, and a dynamic work environment.
- Other info: Perfect for those seeking a unique blend of finance and customer interaction.
- Why this job: Join a booming industry and make a real difference in customer experiences.
- Qualifications: AAT qualification or Accountancy degree, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid, 3 days a week in the Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date - ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology.
This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route. The FinTech industry is one of the fastest growing and most lucrative industries in the UK. This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients.
You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.
The company will also support you in continuing your studies and development.
Accounts Assistant - Customer Support employer: Matched Group
Contact Detail:
Matched Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Assistant - Customer Support
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech industry on LinkedIn or at local events. You never know who might have a lead on that perfect Accounts Assistant role.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of financial statements and customer service best practices. We want you to shine when discussing how you can help customers get the most from their tech.
✨Tip Number 3
Show off your passion! When you apply through our website, make sure to highlight your enthusiasm for both accountancy and customer support. Let them know why you’re the perfect fit for this hybrid role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and professional, which is exactly what they’re looking for in a Customer Support Executive.
We think you need these skills to ace Accounts Assistant - Customer Support
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your Accountancy Qualification (AAT) or Degree right at the start. We want to see how your background fits with our needs, so don’t be shy about showcasing your academic achievements!
Customer Service is Key: Since this role is all about delivering top-notch customer support, share any relevant experiences you have in customer service. We love to see how you’ve gone above and beyond to help customers in the past!
Demonstrate Your Financial Knowledge: We’re looking for someone who understands financial statements and balance sheets. Use your application to show us how you can apply this knowledge in a practical setting, especially in a customer-facing role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Matched Group
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and other key accounting concepts. Being able to discuss these confidently will show that you’re not just a customer support candidate, but someone who truly understands the financial side of things.
✨Show Your Passion for Customer Service
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about ensuring clients get the best experience from the software.
✨Research the Company
Familiarise yourself with the company’s products and their position in the FinTech market. Understanding their growth story and what sets them apart will help you tailor your answers and demonstrate genuine interest during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about their customer support strategies or how they support ongoing development for their employees. It shows you’re engaged and thinking about your future with the company.