Service Coordinator
Salary: £26,500 per annum
Plus department bonus scheme of an additional OTE of £1,500 per year. You'll be eligible to join this bonus scheme after your 6 month probation. In year one you'd be eligible for £750 OTE in bonus.
Monday – Friday, 8am – 4:30pm (40 working hours per week). No weekends.
Brackmills, Northampton. Office based with free parking.
Match Recruitment are recruiting on behalf of their client based in Brackmills, Northampton. This role is fully office-based.
This role is responsible for coordinating the day-to-day service and repair work across a designated geographical area of the UK. You'll be managing the diaries of field-based engineers, scheduling them to attend customer sites for service, repair and inspection work, while keeping everything running smoothly around them. You'll also be managing customer orders, raising and closing jobs, and keeping on top of the administration and invoicing that sits behind it all.
You'll need to be organised, detail-focused and comfortable juggling different priorities, as things won't always go exactly to plan. Being able to spot a problem, work out what needs to happen and get it sorted will be important.
If you enjoy a fast-paced role where there's always something to juggle, priorities can change quickly and things can get a little stressful at times, you'll need to stay organised, keep a clear head and take ownership of getting things done.
What your day to day will look like:
Manage the day-to-day scheduling of field-based engineers, making sure their diaries are planned effectively and customer visits are covered. This includes allocating and reassigning engineers, arranging additional visits where needed and providing cover for other areas during holidays.
Deal with incoming calls and enquiries from customers, engineers and the service sales team, keeping people updated and helping to resolve issues when things don't go to plan. You'll arrange access equipment where required, provide updates on quotations, service progress and SLA timescales, and deal with customer queries or escalations.
Keep service records, spreadsheets, c...
Service Coordinator in Northampton employer: MATCH RECRUITMENT
As an Administration Officer in Corby, you'll join a supportive and dynamic team that values organisation and attention to detail. The company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a healthy work-life balance with flexible hours. With a focus on employee well-being and a commitment to excellence, this role provides a meaningful chance to make a real impact within the organisation.
