At a Glance
- Tasks: Handle complex customer cases and resolve sensitive issues with care.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Earn £12.71 per hour, enjoy weekdays off, and potential for permanent role.
- Other info: Opportunity for career growth in a close-knit team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or complaints handling is a plus.
The predicted salary is between 26436 - 26436 € per year.
£12.71 per hour/ £26,436.80 per annum
Monday - Friday (40 hours paid per week with a 1 hour unpaid daily break). Weekly rotational shift pattern: 8am - 5pm/ 8:30am - 5:30pm. No weekends.
Brackmills, Northampton. Office based. Long term temporary with the opportunity to go permanent.
Match Recruitment are recruiting on behalf of their client based in Northampton. We are looking for somebody who can take ownership of complex cases, work through information carefully and deal with sensitive customer and service issues in a calm, structured way, within a role that sits at the centre of customer and service resolution. You will be joining a close-knit team of 8. This is a temporary ongoing contract, paid weekly, with genuine long-term potential and the opportunity to go permanent.
If you are somebody with previous experience within complaints handling, customer service, investigations or a similar office-based environment where handling sensitive situations professionally has been a key part of the role, this could be a good fit.
Customer Service Advisor in Northampton employer: MATCH RECRUITMENT
As a Customer Service Advisor at our Brackmills, Northampton location, you will be part of a supportive and close-knit team dedicated to delivering exceptional customer experiences. We offer competitive pay, a structured work schedule with no weekends, and the potential for long-term employment, ensuring that you have ample opportunities for personal and professional growth in a dynamic environment focused on service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your responses to common interview questions. We all know they love to ask about handling difficult situations, so have a couple of solid examples ready that showcase your skills in customer service.
✨Tip Number 3
Dress the part! Even if it’s an office-based role, looking smart can make a great first impression. It shows you’re serious about the position and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and complaints handling. We want to see how you've dealt with sensitive situations before, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Advisor role. Share specific instances where you’ve taken ownership of complex cases.
Showcase Your Communication Skills:Since this role involves dealing with customers and resolving issues, we need to see your communication skills in action. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MATCH RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and how to handle them, especially complex cases. This will show that you're prepared and serious about the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in complaints handling or similar roles. Prepare specific examples of how you've dealt with sensitive situations professionally. This will help demonstrate your ability to take ownership of complex cases, which is crucial for this job.
✨Practice Calm Communication
Since the role involves dealing with sensitive customer issues, practice how you communicate calmly and clearly. You might want to do a mock interview with a friend, focusing on how you would respond to challenging customer scenarios. This will help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
