At a Glance
- Tasks: Handle complex customer cases and resolve sensitive issues with professionalism.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Earn £12.71 per hour, enjoy weekdays only, and potential for permanent role.
- Other info: Opportunity for career growth in a close-knit team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or complaints handling is a plus.
The predicted salary is between 26436 - 26436 € per year.
£12.71 per hour/ £26,436.80 per annum
Monday - Friday (40 hours paid per week with a 1 hour unpaid daily break). Weekly rotational shift pattern: 8am - 5pm/ 8:30am - 5:30pm. No weekends.
Brackmills, Northampton. Office based.
Long term temporary with the opportunity to go permanent.
Match Recruitment are recruiting on behalf of their client based in Northampton. We are looking for somebody who can take ownership of complex cases, work through information carefully and deal with sensitive customer and service issues in a calm, structured way, within a role that sits at the centre of customer and service resolution. You will be joining a close-knit team of 8. This is a temporary ongoing contract, paid weekly, with genuine long-term potential and the opportunity to go permanent.
If you are somebody with previous experience within complaints handling, customer service, investigations or a similar office-based environment where handling sensitive situations professionally has been a key part of the role, this could be a good fit.
Customer Experience Advisor in Northampton employer: MATCH RECRUITMENT
As a Customer Experience Advisor at our Brackmills, Northampton location, you will be part of a supportive and close-knit team dedicated to delivering exceptional service. We offer competitive pay, a structured work schedule with no weekends, and the potential for long-term career growth within a company that values your contributions and fosters a positive work culture. Join us to make a meaningful impact while enjoying the benefits of a stable and rewarding employment environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Northampton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help us feel more confident and articulate when discussing our experience in customer service and handling sensitive situations.
✨Tip Number 3
Dress the part! Even if it's an office-based role, looking professional can make a great first impression. We want to show that we take this opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in showing our appreciation and keeping us on their radar. Plus, it’s a chance to reiterate our enthusiasm for the Customer Experience Advisor role!
We think you need these skills to ace Customer Experience Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and complaints handling. We want to see how you've dealt with sensitive situations before, so don’t be shy about showcasing those skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Advisor role. Share specific examples of how you've taken ownership of complex cases in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with sensitive customer issues in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at MATCH RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Experience Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle complex cases. This will help you demonstrate your expertise and show that you're ready to take ownership of sensitive issues.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully handled complaints or sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only highlight your relevant experience but also illustrate your problem-solving skills.
✨Stay Calm and Collected
Since the role involves dealing with sensitive customer issues, it's crucial to convey a calm and structured approach during the interview. Practice answering questions in a composed manner, even if they touch on challenging topics. This will reassure the interviewer that you can handle pressure effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the team. Inquire about the challenges the team faces or how success is measured in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
