At a Glance
- Tasks: Make outbound calls to confirm scheduled deliveries and assist customers with their needs.
- Company: Join a stable business partnering with the NHS for essential medication delivery.
- Benefits: Earn £12.71 per hour, enjoy a supportive team, and potential for permanent position.
- Other info: Work in a friendly office environment with flexible shift patterns.
- Why this job: Be part of a meaningful mission, helping customers receive vital medications at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26436 - 26436 € per year.
Salary: £12.71 per hour/ £26,436.80 per annum
Shift pattern: Monday to Friday (40 hours per week) with 1 in 4 Saturdays, working 9am to 1pm (hours back in lieu). Monday to Friday weekly rotational shifts with rota far in advance: 8am to 5pm and 9:30am to 6:30pm.
Office based in Northampton, Brackmills. Long term temporary with opportunity to go permanent.
Match Recruitment are recruiting on behalf of their client based in Northampton. You will be joining a business with a strong and stable business model. You will work in their medium sized Contact Centre, within a small team of Advisors. This role is full time - office based at their Brackmills Head Office.
Summary of Call Centre Advisor:
In this role, you will primarily be on the phone, making outbound calls to customers to confirm their scheduled delivery. There will also be some inbound calls. Our client partners with the NHS to deliver medication directly to customers' doors - specifically for those needing ongoing, repeat prescriptions. To ensure a smooth delivery, each order must be pre-booked with a professional call, and that's where you come in. This is not cold calling;
Call Centre Advisor in Northampton employer: MATCH RECRUITMENT
As a Call Centre Advisor at our Northampton-based office, you'll be part of a supportive and dynamic team dedicated to making a real difference in people's lives by ensuring timely medication delivery. We offer competitive pay, a structured work schedule with shifts planned well in advance, and opportunities for career progression within a stable and growing business model. Join us for a rewarding experience where your contributions are valued and recognised in a friendly work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Northampton
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially since they partner with the NHS. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your phone skills! Since you'll be making and receiving calls, try role-playing with a friend. This will help you feel more confident and sound professional during the real deal.
✨Tip Number 3
Be ready to showcase your teamwork skills! You'll be part of a small team, so think of examples where you've worked well with others. This will show you're a great fit for their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Call Centre Advisor role!
We think you need these skills to ace Call Centre Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Advisor role. Highlight any relevant experience, especially in customer service or call handling, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your enthusiasm for working with the NHS and how you can contribute to smooth delivery processes.
Showcase Your Skills:In your application, be sure to showcase your skills that align with the job description. Talk about your ability to handle calls efficiently and your knack for problem-solving – these are key for a Call Centre Advisor!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at MATCH RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Advisor does. Familiarise yourself with the responsibilities, especially making outbound calls and confirming deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this job involves a lot of phone interaction, practice speaking clearly and professionally. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and handle potential customer queries.
✨Show Your Team Spirit
This position is within a small team, so it's important to demonstrate that you can work well with others. Be ready to share examples of how you've collaborated in past roles or how you’ve contributed to a positive team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like. This shows that you’re engaged and serious about finding the right fit for both you and the company.
