At a Glance
- Tasks: Handle complex customer cases and resolve sensitive issues with care.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Earn £12.71 per hour, enjoy weekdays off, and potential for permanent role.
- Other info: Opportunity for long-term growth in a close-knit team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or complaints handling is a plus.
The predicted salary is between 26436 - 26436 £ per year.
£12.71 per hour/ £26,436.80 per annum
Monday to Friday (40 hours paid per week with a 1 hour unpaid daily break). Weekly rotational shift pattern: 8am to 5pm/ 8:30am to 5:30pm. No weekends.
Brackmills, Northampton. Office based. Long term temporary with the opportunity to go permanent.
Match Recruitment are recruiting on behalf of their client based in Northampton. We are looking for somebody who can take ownership of complex cases, work through information carefully and deal with sensitive customer and service issues in a calm, structured way, within a role that sits at the centre of customer and service resolution. You will be joining a close-knit team of 8.
This is a temporary ongoing contract, paid weekly, with genuine long-term potential and the opportunity to go permanent.
If you are somebody with previous experience within complaints handling, customer service, investigations or a similar office-based environment where handling sensitive situations professionally has been a key part of the role, this could be a good fit.
Customer Service Advisor employer: MATCH RECRUITMENT
As a Customer Service Advisor in Brackmills, Northampton, you'll be part of a supportive and close-knit team that values your contributions and fosters a collaborative work environment. With competitive pay, a structured shift pattern that allows for work-life balance, and the potential for permanent employment, this role offers not just a job but a pathway for personal and professional growth within a company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with friends or family. Focus on how you handle complex cases and sensitive situations, as these are key for a Customer Service Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Remind them why you're the perfect fit for the role and express your enthusiasm for joining their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and handling sensitive situations. We want to see how you've taken ownership of complex cases before, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Advisor role. Share specific experiences that showcase your skills in dealing with complaints and resolving issues.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their concerns!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about your application status!
How to prepare for a job interview at MATCH RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, especially around handling complex cases and sensitive customer issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled complaints or sensitive issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of how you approach challenges and resolve conflicts.
✨Showcase Your Team Spirit
Since you'll be joining a close-knit team, it's important to convey your ability to work well with others. Share examples of how you've collaborated with colleagues in previous roles, and highlight your communication skills. This will reassure them that you can fit into their team dynamic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of cases you might handle, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
