At a Glance
- Tasks: Assist customers with queries and provide tailored product advice in a dynamic eCommerce environment.
- Company: Join a vibrant team at a leading eCommerce company near Kettering.
- Benefits: Enjoy 33 days holiday, a supportive team, and a Monday to Friday schedule.
- Other info: Opportunity for growth in a collaborative, open-plan office.
- Why this job: Make a difference by helping customers find the right products and resolving their issues.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 19800 - 24200 £ per year.
Salary to be discussed at screening stage (our client has asked us not to advertise). Salary is entry level.
Monday – Friday, 9am – 5pm, 37.5 hour working week (30 min break). No weekends.
Surrounding village to Kettering. Office based.
Holidays: 33 days (including Bank Holidays). Permanent.
Match Recruitment are recruiting on behalf of their client based near Kettering. You'll be based at their UK Head Office, working in a small team of four and reporting to the Customer Service Manager. The office is a large, open-plan environment, so you'll also be working closely with other departments.
This is very much an Ecommerce customer service role, supporting retail customers who have placed orders through the company's multiple branded online shops. Most enquiries will come through email, but there will be phone calls too, currently around 10 per day, increasing to approximately 10–20 during busier periods.
You'll deal with a variety of customer enquiries, from faulty or incorrect items and online returns to providing product advice and helping customers find the most suitable products for their needs. The focus is on resolving queries and making sure customers receive the support they need.
What your day-to-day will look like:
- You'll attend to customer queries, keep them updated on any issues with their orders and make sure these are resolved. This means investigating problems, finding practical solutions and knowing when to escalate a complaint or more complex issue to the Customer Service Manager.
- Company procedures will need to be followed, with queries handled properly from start to finish.
- The role also involves one-to-one virtual fitting consultations, helping customers find the right products through tailored advice and recommendations. Good product knowledge will be important, along with the confidence to advise on suitability and fit.
- Working closely with the warehouse team, you'll help resolve despatch and returns issues by liaising with colleagues and finding out what's happened.
- There will also be other tasks to support the Ecommerce team when needed, including resizing product images, data entry, market research, website testing and audits.
- Being comfortable switching between customer service and practical website-related tasks will be important.
Please apply today to learn more and be considered.
Customer Service Administrator employer: MATCH RECRUITMENT
As an Administration Officer in Corby, you'll join a supportive and dynamic team that values organisation and attention to detail. The company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a healthy work-life balance with flexible hours. With a focus on employee well-being and a commitment to excellence, this role provides a meaningful chance to make a real impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MATCH RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MATCH RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MATCH RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at MATCH RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MATCH RECRUITMENT!
How to prepare for a job interview at MATCH RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
