At a Glance
- Tasks: Handle complex customer cases and resolve sensitive issues with care.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Earn £12.71 per hour, with potential for permanent position.
- Other info: Enjoy a Monday to Friday schedule with no weekends!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or complaints handling is a plus.
The predicted salary is between 26436 - 26436 £ per year.
£12.71 per hour/ £26,436.80 per annum
Monday to Friday (40 hours paid per week with a 1 hour unpaid daily break). Weekly rotational shift pattern: 8am to 5pm/ 8:30am to 5:30pm. No weekends.
Brackmills, Northampton. Office based. Long term temporary with the opportunity to go permanent.
Match Recruitment are recruiting on behalf of their client based in Northampton. We are looking for somebody who can take ownership of complex cases, work through information carefully and deal with sensitive customer and service issues in a calm, structured way, within a role that sits at the centre of customer and service resolution. You will be joining a close-knit team of 8.
This is a temporary ongoing contract, paid weekly, with genuine long-term potential and the opportunity to go permanent.
If you are somebody with previous experience within complaints handling, customer service, investigations or a similar office-based environment where handling sensitive situations professionally has been a key part of the role, this could be a good fit.
Customer Experience Advisor employer: MATCH RECRUITMENT
As a Customer Experience Advisor in Brackmills, Northampton, you'll be part of a supportive and close-knit team dedicated to delivering exceptional service. The company offers a competitive salary, a structured work schedule with no weekends, and the potential for long-term employment, fostering an environment where your professional growth is encouraged and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. This way, when they ask why you want to work there, you can hit them with some solid reasons that show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you've handled difficult customer situations in the past. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! Even if it’s an office-based role, looking smart can make a big difference. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and complaints handling. We want to see how you've dealt with sensitive situations before, so don’t be shy about showcasing those skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Advisor role. Share specific examples of how you've taken ownership of complex cases in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with sensitive customer issues in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Northampton!
How to prepare for a job interview at MATCH RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Experience Advisor inside out. Familiarise yourself with common customer service scenarios and how to handle sensitive issues. This will help you demonstrate your expertise and show that you're ready to take ownership of complex cases.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully handled complaints or sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your capabilities and how you can contribute to their team.
✨Stay Calm and Collected
Since the role involves dealing with sensitive customer issues, it's crucial to convey a calm and structured approach during the interview. Practice answering questions in a composed manner, even if they touch on challenging topics. This will reflect your ability to handle pressure effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the types of cases you'll be handling, or opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
