At a Glance
- Tasks: Make outbound calls to confirm scheduled deliveries and assist customers with their needs.
- Company: Stable business partnering with the NHS, focused on delivering essential services.
- Benefits: Competitive pay, stable hours, and potential for permanent position.
- Other info: Office-based role with a friendly atmosphere and career growth opportunities.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
Salary: £12.71 per hour/ £26,436.80 per annum
Shift pattern: Monday to Friday (40 hours per week) with 1 in 4 Saturdays, working 9am to 1pm (hours back in lieu). Monday to Friday weekly rotational shifts with rota far in advance: 8am to 5pm and 9:30am to 6:30pm.
Office based in Northampton, Brackmills. Long term temporary with opportunity to go permanent.
Match Recruitment are recruiting on behalf of their client based in Northampton. You will be joining a business with a strong and stable business model. You will work in their medium sized Contact Centre, within a small team of Advisors. This role is full time - office based at their Brackmills Head Office.
Summary of Call Centre Advisor:
In this role, you will primarily be on the phone, making outbound calls to customers to confirm their scheduled delivery. There will also be some inbound calls. Our client partners with the NHS to deliver medication directly to customers' doors - specifically for those needing ongoing, repeat prescriptions. To ensure a smooth delivery, each order must be pre-booked with a professional call, and that's where you come in. This is not cold calling;
Call Centre Advisor employer: MATCH RECRUITMENT
As a Call Centre Advisor at our Northampton office, you'll be part of a supportive and dynamic team dedicated to making a real difference in people's lives by partnering with the NHS. We offer competitive pay, a structured work schedule, and opportunities for career progression within a stable and growing business model. Our inclusive work culture fosters collaboration and personal development, ensuring that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially since they partner with the NHS. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your phone skills! Since you'll be making and receiving calls, try role-playing with a friend. This will help you feel more confident and sound professional during the real deal.
✨Tip Number 3
Be ready to showcase your teamwork! You'll be part of a small team, so think of examples where you've worked well with others. Share how you can contribute to a positive team environment.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs like this one. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Advisor role. Highlight any relevant experience, especially in customer service or call handling, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your enthusiasm for working with the NHS and how you can contribute to smooth delivery processes.
Showcase Your Skills:In your application, be sure to showcase your skills that align with the job description. Talk about your ability to handle calls professionally and your knack for problem-solving – these are key for a Call Centre Advisor!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at MATCH RECRUITMENT
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand how they partner with the NHS and the importance of their service in delivering medication. This will show your genuine interest and help you connect your skills to their needs.
✨Practice Your Communication Skills
As a Call Centre Advisor, clear communication is key. Practice speaking clearly and confidently about your previous experiences. You might even want to role-play common call scenarios with a friend to get comfortable with the flow of conversation.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you handle difficult customers or manage your time during busy periods. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Dress the Part and Be Punctual
Even though it's an office-based role, dressing smartly can make a great first impression. Also, plan your journey to ensure you arrive on time. Being punctual shows respect for the interviewer's time and sets a positive tone for the meeting.
