Service Coordinator

Service Coordinator Salary: £26,500 per annum Plus department bonus scheme of an additional OTE of £1,500 per year. You'll be eligible to join this bonus scheme after your 6 month probation. In year one you'd be eligible for £750 OTE in bonus. Monday – Friday, 8am – 4:30pm (40 working hours per week). No weekends. Brackmills, Northampton. Office based with free parking. Match Recruitment are recruiting on behalf of their client based in Brackmills, Northampton. This role is fully office-based. This role is responsible for coordinating the day-to-day service and repair work across a designated geographical area of the UK. You'll be managing the diaries of field-based engineers, scheduling them to attend customer sites for service, repair and inspection work, while keeping everything running smoothly around them. You'll also be managing customer orders, raising and closing jobs, and keeping on top of the administration and invoicing that sits behind it all. You'll need to be organised, detail-focused and comfortable juggling different priorities, as things won't always go exactly to plan. Being able to spot a problem, work out what needs to happen and get it sorted will be important. If you enjoy a fast-paced role where there's always something to juggle, priorities can change quickly and things can get a little stressful at times, you'll need to stay organised, keep a clear head and take ownership of getting things done. What your day to day will look like: Manage the day-to-day scheduling of field-based engineers, making sure their diaries are planned effectively and customer visits are covered. This includes allocating and reassigning engineers, arranging additional visits where needed and providing cover for other areas during holidays. Deal with incoming calls and enquiries from customers, engineers and the service sales team, keeping people updated and helping to resolve issues when things don't go to plan. You'll arrange access equipment where required, provide updates on quotations, service progress and SLA timescales, and deal with customer queries or escalations. Keep service records, spreadsheets, call logs and other back-office information up to date and accurate. You'll process completed jobs through to invoicing and purchasing, making sure the administration behind each job is completed properly and on time. Keep in regular contact with customers to obtain feedback on the service they've received and identify any issues that need following up. You'll also liaise with factories to obtain delivery information and work with other internal departments to make sure everyone has the information they need. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts. TPBN1_UKTJ