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- Tasks: Manage post-service activities, including invoicing and scheduling follow-ups.
- Company: Join a well-established manufacturing client in Northampton with a supportive team culture.
- Benefits: Enjoy a competitive salary, bonuses, and 37 days of annual leave including wellbeing days.
- Why this job: Be part of a proactive team focused on exceptional customer service and personal growth.
- Qualifications: Looking for reliable, detail-oriented individuals with strong communication skills.
- Other info: Office-based role with a friendly atmosphere and opportunities for career advancement.
The predicted salary is between 26000 - 28000 £ per year.
Basic Salary: £26,000 - £28,000 per annum (depending on relevant experience). Plus monthly and yearly bonuses. OTE £37,000 (based on combined bonuses).
Monthly bonus (on average) £500 – all for carrying out the duties of the role. Yearly bonus based on overall performance of the company which is circa £3,000.
Monday – Friday, 8am – 4:30pm with 1 hour unpaid lunch (early finish at 4pm on Friday). 37 hours per week.
Location: Lodge Farm, Northampton - Office based.
Benefits: 25 days + 4 extra days per year for “wellbeing” days + 8 Bank Holidays (37 days in total).
Match Recruitment are recruiting on behalf of their established manufacturing client located in Northampton. They are looking for a professional, personable, self-sufficient and reliable member of staff to join their small Customer Support team.
In this role, you’ll manage all post-service activities following engineer visits, including invoicing, parts ordering, scheduling follow-ups, and handling urgent breakdowns. You’ll need to respond quickly to unplanned call-outs, adjust schedules to prioritise critical repairs, and keep customers informed throughout. Daily tasks also include email correspondence, CRM updates, invoice processing, and issuing service certificates.
Daily Responsibilities:
- Manage all post-visit activity following an engineer's visit to a commercial client, including:
- Sending out repair invoices
- Ordering any additional parts required for follow-up work
- Scheduling return visits
- Confidently take and manage these calls
- React quickly and make informed decisions
- Review upcoming schedules and adjust workloads as needed
- Reallocate engineering resources to prioritise and resolve critical issues promptly
- Responding to emails
- Updating records in the Salesforce CRM system
- Processing invoices for completed work
- Organising and sending service certificates to customers
- Keeping customers informed throughout the entire process
Please apply today to learn more and be considered and shortlisted.
Customer Support Coordinator employer: MATCH RECRUITMENT LTD
Contact Detail:
MATCH RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills, particularly with Salesforce, as it's mentioned in the job description. Being able to discuss your experience with similar systems can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled urgent customer issues in the past. This role requires quick thinking and problem-solving, so showcasing your ability to manage high-pressure situations will be beneficial.
✨Tip Number 4
Highlight your communication skills, especially in managing customer expectations. Being personable and reliable is key for this position, so be ready to share how you've successfully built relationships with clients.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administrative tasks. Emphasise skills like communication, problem-solving, and CRM proficiency, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences that demonstrate your ability to manage post-service activities and handle urgent situations effectively.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, proactive problem-solving, and the ability to prioritise tasks. Use examples from past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Customer Support Coordinator.
How to prepare for a job interview at MATCH RECRUITMENT LTD
✨Show Your Customer Service Skills
As a Customer Support Coordinator, you'll need to demonstrate your ability to handle customer inquiries and issues effectively. Prepare examples from your past experiences where you successfully resolved customer problems or improved their experience.
✨Familiarise Yourself with CRM Systems
Since the role involves updating records in Salesforce, it’s beneficial to have a basic understanding of CRM systems. If you have experience with Salesforce or similar platforms, be ready to discuss how you've used them in previous roles.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks like invoicing, parts ordering, and scheduling. Be prepared to talk about how you prioritise tasks and manage your time effectively, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle an urgent breakdown call-out. Think through potential scenarios and how you would respond to ensure customer satisfaction while managing resources.
