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- Tasks: Manage client communications and ensure a seamless experience from offer to completion.
- Company: Dynamic recruitment agency with a focus on client success.
- Benefits: Flexible part-time hours, competitive pay, and hybrid working options.
- Why this job: Perfect for those who love building relationships and making a real impact.
- Qualifications: Experience in customer service and strong phone communication skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 14000 - 14000 £ per year.
Part-time position, 15 hours per week. Salary: £28,000 pro rata / £14.36 per hour. This will be hybrid: remote with at least one shift office-based per week. Must live in sensible commuting distance to Weldon, Corby office.
Office based in Corby, Weldon area. Permanent position. Our client is flexible with your choice of shifts within their office hours of 8:30 am - 5 pm and 2:30 pm finish on a Friday. The only non-negotiable working day being Monday, either office based or remote. Our client has requested that this be the successful person's sole employment.
If you're confident on the phone, enjoy building relationships, and aren't afraid to pick up the phone to keep cases moving, this part-time Client Success Coordinator role could be perfect for you. Don't worry - this isn't cold calling. All prospects have already engaged and signed to proceed; you're simply reconnecting when communication has paused.
Role summary of the Customer Service Coordinator:
This role involves managing the process from offer acceptance through to completion, including:
- Chasing clients for confirmations
- Obtaining signed agreements
- Liaising with third party stakeholders
You’ll play a pivotal role in reactivating cases that have gone quiet or stalled, proactively chasing updates and keeping everything on track to ensure a seamless and positive experience for every client.
Day to day duties of the Customer Service Coordinator:
- Progress active cases, keeping clients informed and supported.
- Reconnect with clients who have gone quiet or stalled.
- Liaise with internal teams and external partners to ensure accurate information.
- Chase outstanding documents, confirmations, and appointments.
- Handle cancellations or withdrawals sensitively, resolving barriers where possible.
- Maintain detailed records in the CRM and produce reports as required.
- Identify opportunities to improve processes and client experience.
Due to the requirements of the role, our client has specified that only candidates with recent and previous similar experience within a back-office environment and with telephone experience will be considered.
Please apply today to learn more and be considered and shortlisted.
Customer Service Coordinator in Corby employer: MATCH RECRUITMENT LTD
Contact Detail:
MATCH RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Corby
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our experience in customer service clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their client success strategies or team dynamics shows that we’re engaged and ready to contribute to their goals.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a great way to reiterate our enthusiasm for the role and keep us fresh in their minds.
We think you need these skills to ace Customer Service Coordinator in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and back-office roles. We want to see how your skills match the job description, so don’t be shy about showcasing your phone skills and any experience with managing client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've successfully managed client communications and resolved issues in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need in this role. Avoid jargon and focus on what makes you a great candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MATCH RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing client communications and liaising with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, be prepared to showcase your communication skills during the interview. Practice answering common questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Prepare Examples from Your Experience
Think of specific examples from your previous roles that highlight your ability to manage client relationships and resolve issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that demonstrate your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, how success is measured in this position, or what challenges the team is currently facing. It’s a great way to engage with the interviewer and leave a lasting impression.
