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- Tasks: Manage client relationships and ensure smooth communication throughout the process.
- Company: Dynamic recruitment agency with a focus on client success.
- Benefits: Flexible part-time hours, competitive pay, and hybrid working options.
- Why this job: Make a real difference in clients' experiences while developing your communication skills.
- Qualifications: Experience in back-office roles and strong phone communication skills.
- Other info: Opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 13 - 16 £ per hour.
Salary: £28,000 pro rata/ £14.36 per hour. This is a part-time role of 15 hours per week, Monday to Friday. The position is hybrid, requiring at least one shift in the office per week, and candidates must live within a sensible commuting distance to the Weldon, Corby office.
Match Recruitment are recruiting on behalf of their client based in Corby. The client is flexible with your choice of shifts within their office hours of 8:30am to 5pm, with a 2:30pm finish on Fridays. The only non-negotiable working day is Monday, which can be either office-based or remote. The client has requested that this be the successful person's sole employment.
If you are confident on the phone, enjoy building relationships, and are not afraid to pick up the phone to keep cases moving, this part-time Client Success Coordinator role could be perfect for you. This is not cold calling; all prospects have already engaged and signed to proceed; you will simply be reconnecting when communication has paused.
Role summary: This role involves managing the process from offer acceptance through to completion, including:
- Chasing clients for confirmations
- Obtaining signed agreements
- Liaising with third-party stakeholders
You will play a pivotal role in reactivating cases that have gone quiet or stalled, proactively chasing updates and keeping everything on track to ensure a seamless and positive experience for every client.
Day-to-day duties:
- Progress active cases, keeping clients informed and supported
- Reconnect with clients who have gone quiet or stalled
- Liaise with internal teams and external partners to ensure accurate information
- Chase outstanding documents, confirmations, and appointments
- Handle cancellations or withdrawals sensitively, resolving barriers where possible
- Maintain detailed records in the CRM and produce reports as required
- Identify opportunities to improve processes and client experience
Due to the requirements of the role, only candidates with recent and previous similar experience within a back-office environment and with telephone experience will be considered.
Please apply today to learn more and be considered and shortlisted.
Client Success Coordinator in Corby employer: MATCH RECRUITMENT LTD
Contact Detail:
MATCH RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Coordinator in Corby
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help us feel more confident and articulate when discussing our experience and how it relates to the Client Success Coordinator role.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that we’re engaged and eager to learn more about the role and the company culture. Plus, it gives us a chance to see if it's the right fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. It’s a great opportunity for us to reiterate our enthusiasm for the position and remind them why we’d be a fantastic addition to their team.
We think you need these skills to ace Client Success Coordinator in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client success or back-office roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your telephone experience and relationship-building abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Client Success Coordinator role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to connect with others. Whether it's through your writing style or examples of past experiences, let us see that you’re confident on the phone and can keep things moving smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at MATCH RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Success Coordinator role. Familiarise yourself with the key responsibilities like managing client communications and liaising with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, be prepared to showcase your communication skills during the interview. Practice answering questions clearly and confidently, and think of examples where you've successfully built relationships or resolved issues over the phone.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like reactivating a stalled case or dealing with cancellations. Think of past experiences where you've navigated similar challenges and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
