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- Tasks: Lead customer relationships and ensure top-notch service delivery.
- Company: Dynamic company focused on networking and IT solutions.
- Benefits: Competitive salary, bonus scheme, private medical insurance, and 33 days holiday.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Be the face of the company and drive customer satisfaction.
- Qualifications: Experience in customer service and IT networking preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: B91
Hours: Monday - Friday 9:00 - 17:30
Salary: £30,000 - £40,000 + Bonus
Benefits: Bonus Scheme, Private Medical Insurance, Income Protection, Life assurance, Pension, 33 Days Holiday inc BH, Cycle 2 Work Scheme + many more.
The successful Account Manager will be responsible for the successful delivery of products and services provided to customers. You will be the ‘leading’ stakeholder and interface between the business and our customers. A key member of the sales team to ensure that our customers receive a first class service consistently, escalating good and bad performance to management when necessary.
The Account Manager will:
- Support the Account Director and New Business Director in all account activities
- Be the ‘on-site face’ of the POD and co-ordinate all activities
- Develop relationships with the on-site decision makers – procurement, sales, sales support, pricing, order management and finance
- Ensure the Account Development Plan is up to date with reporting, MI and account BAU transactional changes
- Ensure the Account Director and New Business Director is in the best possible position to grow the account whilst maintaining excellent service and renewals
- Co-ordinate and deliver the weekly/monthly/quarterly reports and MI and use to improve the relationship and POD performance
- Fully support the renewals process and ensure it is addressed in a timely manner to ensure immediate renewal
- Ensure all weekly / monthly reports are accurate, useful and delivered on time
- Provide full account support, co-operation to the POD and ensure the Account Director is aware of all issues at all times – escalate where necessary
The ideal Account Manager will have/be:
- Customer focussed and experienced representing the customer internally
- Solid experience in providing Service Delivery in the Networking and/or IT industry with a particular focus on data networking products and services
- Experience of conducting formal service reviews and reporting
- Experience of Incident and Multiple System Operations management
- Experience of Customer satisfaction reporting and creating service improvement plans.
- Experience of managing and influencing senior decision makers
For immediate consideration please do apply.
Account Manager Sales in Solihull employer: Match Recruit
Contact Detail:
Match Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Sales in Solihull
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the networking and IT space. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Account Managers and think about how your experience aligns with what they’re looking for. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Account Manager Sales in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer service and any relevant skills in networking or IT. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with what we’re looking for. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved customer satisfaction or driven sales in previous roles. We love seeing results!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Match Recruit
✨Know Your Products Inside Out
As an Account Manager in the sales field, it's crucial to have a solid understanding of the products and services you'll be representing. Make sure you research the company's offerings thoroughly, especially focusing on data networking products. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Build Rapport with Decision Makers
Since you'll be developing relationships with key stakeholders, practice how to establish rapport quickly. Think about how you can connect with potential interviewers by discussing common interests or industry trends. This will show that you're not just focused on the job but also on building lasting relationships.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Reporting Skills
Given the emphasis on reporting and MI in the job description, be ready to discuss your experience with creating reports and using data to improve performance. Bring examples of reports you've created in previous roles and explain how they contributed to better decision-making or service delivery.