At a Glance
- Tasks: Provide top-notch support for network issues and enhance customer satisfaction.
- Company: Thriving tech company in Solihull with a focus on innovation.
- Benefits: Competitive salary, bonus scheme, private medical insurance, and 33 days holiday.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in network support.
- Qualifications: IT qualification like CCNA and experience in customer service or telecoms.
The predicted salary is between 27000 - 35000 € per year.
Hours: Full Time
Location: B90
Pay: £27,000 - £35,000 + Bonus
Benefits: Bonus Scheme, Private Medical Insurance, Income Protection, Life assurance, Pension, 33 Days Holiday inc BH, Cycle 2 Work Scheme + many more.
Match Recruitment has an exciting opportunity available for a 2nd Line Network Support Engineer to join a thriving technology company based in Solihull on a full time, permanent basis, in return you will receive a competitive salary of £27,000 - £35,000 per annum + an excellent benefits package.
You will provide a single point of contact for our customers to report network faults. The Network Operations Centre provides support 24 x 7 x 365 across the entire client base whilst delivering an excellent customer service experience. The role is a key position within the organisation and will be instrumental in building customer relationships, delivery of Services and customer retention.
Key responsibilities of our 2nd Line Network Support Engineer:
- Delivery of a world class customer service experience
- Supplier Management
- Create and submit knowledge article to increase 1st time fix rates
- Maintain & update NOC processes and procedures
- Maintaining and updating the fault management systems throughout the Incident lifecycle
- Engaging and proactively feedback on system and process improvement
- Providing the customer with a key contact during the incident lifecycle
- Working as part of the NOC, acting as an escalation point for all network incidents that cannot be resolved by 1st line team
- Manage internal and external suppliers, ensuring total ownership of escalated incidents through to resolution ensuring timely escalation of network incidents to 3rd line when required
- Prioritising incidents and requests to ensure all primary and secondary SLA’s are met and customer satisfaction is both maintained and exceeded
- Responding to customer requests in a timely and professional manner providing clear and consistent communication
What is needed to become our 2nd Line Network Support Engineer?
- An IT qualification e.g. CCNA
- Ideally gained or working towards CCNP
- Previous experience firewall fault finding & change implementation
- Good understanding of helpdesk or customer service environment
- Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre
- Able to demonstrate previous experience of working high pressure environments and dealing with pressurised situations
- A good understanding of networking across multiple technologies & vendor hardware
If you feel you are the right candidate for the role as 2nd Line Network Support Engineer then please click ‘apply’ now! We’d love to hear from you!
2nd Line Network Support/ 2nd Line NOC Engineer in Solihull employer: Match Recruit
Join a dynamic technology company in Solihull as a 2nd Line Network Support Engineer, where you will be part of a supportive and innovative work culture that prioritises employee growth and development. With a competitive salary and an extensive benefits package including private medical insurance and a generous holiday allowance, this role offers a rewarding opportunity to enhance your skills while delivering exceptional customer service in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Network Support/ 2nd Line NOC Engineer in Solihull
✨Tip Number 1
Network support roles are all about communication, so practice your verbal skills! When you get that interview, be ready to explain technical issues in simple terms. This shows you can connect with customers and colleagues alike.
✨Tip Number 2
Research the company before your interview. Know their services, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific network incidents or customer complaints. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace 2nd Line Network Support/ 2nd Line NOC Engineer in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Network Support Engineer role. Highlight relevant experience, especially in customer service and network troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t forget to mention your IT qualifications and any hands-on experience with networking technologies. If you've got CCNA or are working towards CCNP, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Match Recruit
✨Know Your Networking Basics
Brush up on your networking knowledge, especially around fault finding and change implementation. Be ready to discuss your understanding of various technologies and vendor hardware, as this will show your technical competence.
✨Showcase Your Customer Service Skills
Since the role involves providing a world-class customer service experience, prepare examples from your past where you successfully managed customer interactions. Highlight how you maintained clear communication and resolved issues efficiently.
✨Prepare for Pressure
This position requires handling high-pressure situations. Think of scenarios where you've thrived under pressure and be ready to share these experiences. This will demonstrate your ability to manage stress effectively.
✨Engage with the Company Culture
Research the company’s values and culture. During the interview, express how your personal values align with theirs. This shows that you're not just looking for a job, but a place where you can contribute positively to the team.
