At a Glance
- Tasks: Provide top-notch customer service and manage network incidents in a dynamic NOC environment.
- Company: Thriving tech company in Solihull with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, bonus scheme, private medical insurance, and 33 days holiday.
- Other info: Great opportunities for career growth in a fast-paced, exciting environment.
- Why this job: Join a key role in a supportive team and make a real impact on customer experiences.
- Qualifications: Experience in networking and customer service, ideally working towards CCNP.
The predicted salary is between 27000 - 35000 £ per year.
Benefits include Bonus Scheme, Private Medical Insurance, Income Protection, Life assurance, Pension, 33 Days Holiday including Bank Holidays, Cycle to Work Scheme and many more.
About the Role
Match Recruitment has an exciting opportunity available for a 2nd Line NOC Engineer to join a thriving technology company based in Solihull on a full-time, permanent basis. In return, you will receive a competitive salary of £27,000 - £35,000 per annum plus an excellent benefits package.
You will provide a single point of contact for our customers to report network faults. The Network Operations Centre provides support 24 x 7 x 365 across the entire client base whilst delivering an excellent customer service experience. The role is a key position within the organisation and will be instrumental in building customer relationships, delivery of services and customer retention.
Key Responsibilities
- Delivery of a world-class customer service experience
- Create and submit knowledge articles to increase first-time fix rates
- Maintain and update NOC processes and procedures
- Maintaining and updating the fault management systems throughout the incident lifecycle
- Engaging and proactively providing feedback on system and process improvement
- Providing the customer with a key contact during the incident lifecycle
- Working as part of the NOC, acting as an escalation point for all network incidents that cannot be resolved by the first line team
- Manage internal and external suppliers, ensuring total ownership of escalated incidents through to resolution, ensuring timely escalation of network incidents to third line when required
- Prioritising incidents and requests to ensure all primary and secondary SLAs are met and customer satisfaction is both maintained and exceeded
- Responding to customer requests in a timely and professional manner, providing clear and consistent communication
Qualifications
- Ideally gained or working towards CCNP
- Previous experience in firewall fault finding and change implementation
- Good understanding of helpdesk or customer service environment
- Ideally previous work experience within a busy customer service centre in Telecoms or Data Centre
- Able to demonstrate previous experience of working in high-pressure environments and dealing with pressurised situations
- A good understanding of networking across multiple technologies and vendor hardware
2nd Line NOC Engineer employer: Match Recruit
Join a dynamic technology company in Solihull as a 2nd Line NOC Engineer, where you will be part of a supportive and innovative work culture that prioritises employee well-being and professional growth. With an attractive benefits package including a bonus scheme, private medical insurance, and generous holiday allowance, this role offers not just a job, but a pathway to a rewarding career in a thriving environment focused on delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line NOC Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Match Recruit values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Match Recruit might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Match Recruit!
✨Direct Apply to Match Recruit
Let's not forget to apply directly through the Match Recruit website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line NOC Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Match Recruit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Match Recruit. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Match Recruit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
