At a Glance
- Tasks: Lead a complex digital transformation programme, focusing on customer experience and operational change.
- Company: Join a forward-thinking UK organisation driving significant digital transformation.
- Benefits: Competitive salary, opportunity for impactful work, and professional growth.
- Other info: Dynamic role with a focus on sustainable delivery and innovation.
- Why this job: Make a real difference in transforming technology and customer experiences.
- Qualifications: Experience in large-scale business transformation and stakeholder management.
The predicted salary is between 61816 - 75552 £ per year.
- Digital Transformation Programme Director
- 2-Year Fixed-Term Contract | £100,000–£110,000 | UK
Match Performance is supporting a UK organisation through the next phase of a significant digital and business transformation programme.
Following the implementation of a new technology ecosystem incorporating CRM, web and customer-facing digital platforms, the organisation has successfully stabilised its core services and customer journeys.
The next challenge is more significant.
While services are operational, stability has been achieved through a combination of workarounds, manual interventions and temporary solutions.
This has created technical debt, increased operating costs and restricted the organisation's ability to scale.
We are therefore looking for an experienced Programme Director to lead the transition from stabilisation through recovery and into a sustainable, scalable and customer-centred digital environment.
This is not simply a technology implementation role.
The successful individual will lead a complex transformation in which technology is the enabler, bringing together technology, customer experience, operational processes, organisational change, suppliers and senior stakeholders.
The challenge
The Programme Director will be responsible for determining and delivering the appropriate route forward.
This could involve optimising and completing the existing technology environment, addressing underlying technical debt and operational issues, or re-evaluating elements of the technology stack and introducing alternative platforms.
You will provide strategic leadership, programme governance and delivery discipline while creating alignment across a complex senior stakeholder environment.
Key responsibilities
- Lead a complex digital recovery and transformation programme.
- Establish clear outcomes, governance, assurance and delivery discipline.
- Put customer experience at the centre of transformation decisions.
- Assess the existing technology environment and help determine the appropriate future strategy.
- Develop and oversee the remediation of technical debt, workarounds and manual processes.
- Align executive, operational, technology and external stakeholders.
- Provide clear reporting and assurance to senior leadership and Board-level stakeholders.
- Hold technology vendors and delivery partners accountable for performance and outcomes.
- Ensure effective organisational change, adoption and operational readiness.
- Define and track financial, operational and customer benefits.
- Strengthen internal digital, technology, data and programme delivery capability.
- Ensure solutions meet appropriate cyber-security, resilience and control standards.
- Ensure effective transition from programme delivery into BAU.
- We're looking for someone who has
- Led large-scale, complex technology-enabled business transformation.
- Taken responsibility for a programme experiencing significant delivery, technology or operational challenges.
- Experience of recovery, turnaround, remediation or re-platforming.
- Strong experience across CRM, digital platforms, portals and integrated technology environments.
- The ability to challenge technical specialists without needing to be the programme's principal technologist.
- Strong customer-led transformation and service-design experience.
- Board and executive-level stakeholder management.
- The person
This role needs more than a traditional technology Programme Director.
- We're particularly interested in individuals who can operate at the intersection of:
- Technology + Business Transformation + Customer Experience + Operational Change
You'll need enough technical credibility to challenge architecture, platforms, cyber, resilience and suppliers — but the ability to keep the programme focused on business and customer outcomes rather than technology for technology's sake.
Interested?
If you've successfully taken a complex transformation from
Stabilisation → Recovery → Sustainable Delivery we'd like to hear from you
Programme Director in Leicester employer: Match Performance
At Match Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Programme Director, you will have the opportunity to lead transformative projects in a supportive environment that prioritises employee growth and development, while also enjoying competitive compensation and benefits. Our commitment to a customer-centric approach ensures that your contributions will have a meaningful impact on the organisation's future success.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Director in Leicester
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Match Performance. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Match Performance.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Match Performance.
We think you need these skills to ace Programme Director in Leicester
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Match Performance and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Match Performance
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Match Performance will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Match Performance.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Match Performance.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Match Performance. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
