At a Glance
- Tasks: Manage client relationships and digital strategies to drive impactful results.
- Company: Join a fast-growing digital healthcare consultancy with a focus on innovation.
- Benefits: Enjoy 25 days holiday, flexible working, bonuses, and a tailored learning budget.
- Other info: Hybrid work model with opportunities for retreats and mental wellness support.
- Why this job: Be the key contact for clients and shape their digital success while growing your career.
- Qualifications: Experience in digital marketing and agency roles with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
- Senior Digital Account Manager
- London (2 days per week)
- Our client
We’re supporting a digital healthcare consultancy through a period of high growth.
After being acquired by the market leader in their industry, our client is poised to deliver on their ambitious expansion plans as their client based continues to grow.
This agency crafts experiences across web, paid media, CRM, content and SEO, building growth programmes that align with client objectives.
They aim to redefine growth in their industry, delivering lasting and impactful change whilst taking the stress of marketing away from their clients.
Their leadership sees that their people are the drivers of collaboration & innovation.
Each employee is given a budget for training & development to help further their skills in digital whilst being supported in their long-term career progression.
The role
We’re hiring for a Senior Digital Account Manager to join the Client Services team and become the primary digital contact for a number of clients.
As Digital Account Manager, you’ll build trust, create clarity, and ensure that strategy, delivery, and performance are aligned.
This role is the primary day-to-day contact for clients and will lead calls & reviews, translating digital strategy into actions.
We’re looking for someone with strong digital marketing knowledge & agency experience, commercial acumen and client-facing digital strategy experience.
The role in brief
- Client relationship management
- Build long-term relationships whilst acting as the primary day-to-day point of contact for a portfolio of clients.
- Lead client calls including monthly performance reviews, strategy calls, and project updates.
- Manage expectations and addressing issues early and constructively whilst ensuring clients understand how the digital strategy supports their business goals.
- Identify opportunities to strengthen and extend client relationships.
- Digital strategy and performance
- Work closely with the Digital Director and Digital Marketing Manager to shape and ensure client strategies are aligned with objectives, KPIs, and commercial outcomes.
- Translate performance data and insights into clear, actionable recommendations.
- Support the preparation and delivery of client reports and presentations.
- Project and delivery management
- Brief internal teams, ensuring scope, timelines, and objectives are understood.
- Track progress across workstreams to ensure alignment with project schedules and clients are kept up to date on progress.
- Quality check deliverables before they go to clients, flagging any risks, delays, or scope changes early.
- Collaboration and internal alignment
- Work closely with Client Success Managers to ensure a seamless client experience.
- Act as the client voice internally, ensuring priorities and expectations are clearly communicated .
- Contribute ideas and insights to improve internal processes, delivery efficiency, and client outcomes.
- We’re looking for someone who has
- Worked as a Digital Account Manager or Client Manager in an agency role.
- A strong understanding of (one of the following) digital marketing channels: paid media, SEO, web, CRM.
- Managed multiple client accounts and concurrent projects.
- Superb communication and presentation skills.
- Experience working with performance data and translating these insights into actions.
- The perks
- 25 days holiday + bank holidays + your birthday off.
- Flexible working over Christmas / New Year in addition to holiday allowance.
- Bonus scheme.
- A budget for tailored learning plan, including industry events.
- Company laptop.
- Pension contributions.
- We Work membership.
- Hybrid working.
- 1-2 work retreats per annum.
- Mental wellness support and Headspace subscription.
Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.
Senior Digital Account Manager in London employer: Match Digital
Match Digital is an exceptional employer located in Hounslow, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from opportunities for professional growth within a supportive Agile environment, while also enjoying the unique advantage of working on cutting-edge digital products that impact users across web and mobile platforms. With a focus on teamwork and adherence to high coding standards, Match Digital is committed to creating a rewarding and meaningful workplace for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Account Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Match Digital and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Match Digital are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Match Digital on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Match Digital. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Digital Account Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Match Digital. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Match Digital:Show us that you’ve done your homework! In your application, briefly mention what you admire about Match Digital’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Match Digital
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Match Digital will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Match Digital, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
