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- Tasks: Manage client relationships and digital strategies to drive impactful results.
- Company: Fast-growing digital healthcare consultancy with a focus on innovation.
- Benefits: 25 days holiday, flexible working, tailored learning budget, and wellness support.
- Why this job: Join a dynamic team and shape the future of digital marketing in healthcare.
- Qualifications: Experience in digital marketing and client management, with strong communication skills.
- Other info: Opportunity for career growth and participation in exciting work retreats.
The predicted salary is between 36000 - 60000 £ per year.
We’re supporting a digital healthcare consultancy through a period of high growth. After being acquired by the market leader in their industry, our client is poised to deliver on their ambitious expansion plans as their client base continues to grow. This agency crafts experiences across web, paid media, CRM, content and SEO, building growth programmes that align with client objectives. They aim to redefine growth in their industry, delivering lasting and impactful change whilst taking the stress of marketing away from their clients. Their leadership sees that their people are the drivers of collaboration & innovation. Each employee is given a budget for training & development to help further their skills in digital whilst being supported in their long-term career progression.
The role involves becoming the primary digital contact for a number of clients. As Digital Account Manager, you’ll build trust, create clarity, and ensure that strategy, delivery, and performance are aligned. This role is the primary day-to-day contact for clients and will lead calls & reviews, translating digital strategy into actions.
We’re looking for someone with strong digital marketing knowledge & agency experience, commercial acumen and client-facing digital strategy experience.
The role in brief:
- Client relationship management: Build long-term relationships whilst acting as the primary day-to-day point of contact for a portfolio of clients. Lead client calls including monthly performance reviews, strategy calls, and project updates. Manage expectations and address issues early and constructively whilst ensuring clients understand how the digital strategy supports their business goals. Identify opportunities to strengthen and extend client relationships.
- Digital strategy and performance: Work closely with the Digital Director and Digital Marketing Manager to shape and ensure client strategies are aligned with objectives, KPIs, and commercial outcomes. Translate performance data and insights into clear, actionable recommendations. Support the preparation and delivery of client reports and presentations.
- Project and delivery management: Brief internal teams, ensuring scope, timelines, and objectives are understood. Track progress across workstreams to ensure alignment with project schedules and keep clients up to date on progress. Quality check deliverables before they go to clients, flagging any risks, delays, or scope changes early.
- Collaboration and internal alignment: Work closely with Client Success Managers to ensure a seamless client experience. Act as the client voice internally, ensuring priorities and expectations are clearly communicated. Contribute ideas and insights to improve internal processes, delivery efficiency, and client outcomes.
We’re looking for someone who has:
- Worked as a Digital Account Manager or Client Manager in an agency role.
- A strong understanding of (one of the following) digital marketing channels: paid media, SEO, web, CRM.
- Managed multiple client accounts and concurrent projects.
- Superb communication and presentation skills.
- Experience working with performance data and translating these insights into actions.
The perks:
- 25 days holiday + bank holidays + your birthday off.
- Flexible working over Christmas / New Year in addition to holiday allowance.
- A budget for tailored learning plan, including industry events.
- Company laptop.
- Pension contributions.
- 1-2 work retreats per annum.
- Mental wellness support and Headspace subscription.
Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.
Digital Account Manager employer: Match Digital
Contact Detail:
Match Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the digital marketing space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in digital marketing. Whether it's case studies, reports, or presentations, having tangible evidence of your expertise can really set you apart when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like the one we're supporting. Express your interest in their growth and how you could contribute as a Digital Account Manager. It shows initiative and enthusiasm!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Digital Account Manager. Make sure to check it out regularly and apply through us to increase your chances of landing that dream job!
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Account Manager role. Highlight your experience in digital marketing and client management, and don’t forget to showcase any relevant projects you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital marketing and how your skills align with our goals. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: As a Digital Account Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. Whether it's through your writing style or examples of past client interactions, show us you can build trust and clarity.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Match Digital
✨Know Your Digital Stuff
Make sure you brush up on your digital marketing knowledge, especially in areas like paid media, SEO, and CRM. Be ready to discuss how these channels can drive client success and align with their business goals.
✨Showcase Your Client Management Skills
Prepare examples of how you've built long-term relationships with clients in previous roles. Highlight your experience in managing expectations and addressing issues proactively to demonstrate your ability to be the primary point of contact.
✨Be Data-Driven
Familiarise yourself with performance data and be prepared to discuss how you've translated insights into actionable strategies. This will show that you can effectively communicate the value of digital strategies to clients.
✨Collaboration is Key
Think about times when you've worked closely with internal teams to deliver client projects. Be ready to share how you ensured alignment and communicated client priorities, as this role requires strong collaboration skills.
