At a Glance
- Tasks: Build and optimise CRM campaigns to boost client bookings and revenue.
- Company: Join a fast-growing digital healthcare consultancy with a focus on innovation.
- Benefits: Enjoy 25 days holiday, flexible working, and a tailored learning budget.
- Other info: Be part of a supportive team that values collaboration and career growth.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in CRM and email marketing, with strong data-driven skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re supporting a digital healthcare consultancy through a period of high growth. After being acquired by the market leader in their industry, our client is poised to deliver on their ambitious expansion plans as their client base continues to grow. This agency crafts experiences across web, paid media, CRM, content and SEO, building growth programmes that align with client objectives. They aim to redefine growth in their industry, delivering lasting and impactful change whilst taking the stress of marketing away from their clients. Their leadership sees that their people are the drivers of collaboration & innovation. Each employee is given a budget for training & development to help further their skills in digital whilst being supported in their long-term career progression.
The CRM Executive will build, maintain, and optimise CRM campaigns and systems to help clients convert more enquiries into bookings and revenue. This role will support with the implementation and optimisation of CRM tools, customer journeys, automation performance, and CRM usability. Working closely with the CRM manager, you will deliver best-in-class CRM environments, improve workflows, and support campaigns.
As CRM Executive, you will:
- Build and configure ActiveCampaign accounts (pipelines, automations, lead scoring, tagging).
- Integrate CRM with client platforms, Facebook Lead Ads, and WhatsApp Audit.
- Optimise existing CRM setups to improve lead quality, customer journeys, and conversion rates.
- Ensure accurate data management and consistent KPI tracking.
- Build and schedule automated email and nurture sequences for customer journey.
- Support segmentation, audience targeting, and personalised CRM campaigns.
- Monitor campaign performance and identify opportunities to improve ROI.
- Analyse CRM data, including drop-off points in the customer journey.
- Produce regular performance reports with actionable insights.
- Support client onboarding, training, and troubleshooting of CRM issues.
- Contribute to CRM documentation, SOPs, and best practice guidelines (including GDPR compliance).
- Work with the CRM Manager to develop new automations and improve internal processes.
- Stay up to date with ActiveCampaign features and apply continuous improvements.
A CRM Executive should have:
- Experience in CRM and email marketing, either within an agency or in-house.
- Hands-on experience with A/B testing and a data-driven approach to campaign optimisation, as well as a test-and-learn mindset.
- Confidence with automations, segmentation, tagging structures, data workflows, and pipelines.
- An understanding of data privacy regulations (where applicable) and best practices for handling sensitive information.
- Strong organisation, project management and communication skills.
The perks:
- 25 days holiday + bank holidays + your birthday off.
- Flexible working over Christmas / New Year in addition to holiday allowance.
- Wellbeing and mental health program.
- A budget for tailored learning plan, including industry events.
- Company laptop.
- Pension contributions.
Customer Relationship Management Executive employer: Match Digital
Match Digital is an exceptional employer located in Hounslow, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from opportunities for professional growth within a supportive Agile environment, while also enjoying the unique advantage of working on cutting-edge digital products that impact users across web and mobile platforms. With a focus on teamwork and adherence to high coding standards, Match Digital is committed to creating a rewarding and meaningful workplace for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Match Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Match Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Management Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Match Digital:Your cover letter is your chance to shine! Tell us why you want to work at Match Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Match Digital!
How to prepare for a job interview at Match Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
