Matalan is seeking a Contact Centre Performance Lead to translate operational data into clear priorities that improve customer outcomes, service delivery and cost efficiency across our outsource partner team and in-house Support Hub.
The role focuses on turning insights into practical improvement plans, optimising third-party systems and delivering actionable reporting to inform Customer Care strategy. You will work well in a team but also drive proactive improvements.
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Contact Centre Performance & Insights Lead in West Kirby employer: Matalan
Matalan is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for IT professionals looking to make a global impact. With a strong emphasis on employee growth opportunities and a hybrid work environment, Matalan supports its team members in achieving their career aspirations while optimising technology investments for the future. Join us to be part of a forward-thinking company that values your contributions and encourages meaningful work.
