At a Glance
- Tasks: Deliver exceptional customer service and achieve sales in a fast-paced retail environment.
- Company: Join Matalan, a dynamic retailer with a family-style team culture.
- Benefits: Enjoy a 20% discount, pension scheme, and ongoing training for career growth.
- Other info: Inclusive culture that values your ideas and encourages personal growth.
- Why this job: Kickstart your career while making a real impact on customer experiences.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
About the role
As a General Sales Assistant within our stores, you’ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing, energetic and adaptable energy – all whilst making sure that our customer’s experience in-store is at the forefront of our work. You’ll have great exposure of a fast-paced retail sales environment; working across the shop floor, till area and stock room. There’s a great family-style approach to our teams with approachable management, so whether you’re looking to kickstart your career, or just simply want to find your fit, a General Sales Assistant role with Matalan could be just what you are looking for!
Benefits
- 20% Colleague Discount
- Our Family Extras Scheme – an exclusive discount website, which you as a valued member of our Matalan Family, can access and save money at hundreds of retailers across the country
- Pension Scheme
- Access to our ‘Your Voice’ forum allowing you to share your views and ideas
- We are fully committed to creating a learning culture in all our stores so from day one you’ll get a great induction, access to our ‘MyMatalan’ online platform and ongoing support and development to help you grow within your role
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site.
Equal Opportunities Statement
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
Recruitment Process Information
We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Dynamic Retail Sales Assistant — Customer-Focused & Growth in Telford employer: Matalan
Matalan is an exceptional employer that prioritises its employees' growth and well-being, offering a vibrant work culture where teamwork and inclusivity thrive. With benefits like a generous colleague discount, access to exclusive savings, and a commitment to ongoing development, Matalan ensures that every team member feels valued and empowered to succeed in a dynamic retail environment. Join us to be part of a family-oriented team that champions creativity and personal growth while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamic Retail Sales Assistant — Customer-Focused & Growth in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matalan's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer situations. Being able to showcase your adaptability and energy will definitely impress during the interview.
✨Tip Number 3
Dress the part! Retail is all about presentation, so make sure you look smart and approachable for your interview. It shows that you understand the importance of customer experience right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer at Matalan.
We think you need these skills to ace Dynamic Retail Sales Assistant — Customer-Focused & Growth in Telford
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, as that’s what makes us stand out!
Be Energetic and Adaptable:In a fast-paced retail environment, it’s crucial to demonstrate your ability to adapt and keep up the energy. Share examples of how you’ve thrived in dynamic situations – we love that kind of spirit!
Embrace Our Values:Familiarise yourself with Matalan's values and weave them into your application. We’re all about teamwork and inclusivity, so let us know how you embody these principles in your work.
Apply Through Our Website:Don’t forget to apply through our careers site! It’s the best way to ensure your application gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Matalan
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Matalan's values. They’re all about customer focus and teamwork, so think of examples from your past experiences that showcase how you embody these values. This will show that you’re not just a good fit for the role, but also for the company culture.
✨Prepare for Customer Scenarios
As a Dynamic Retail Sales Assistant, you'll be dealing with customers daily. Prepare for situational questions by thinking of times when you provided excellent customer service or resolved a conflict. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Adaptability
Retail can be fast-paced and unpredictable, so it’s important to demonstrate your adaptability. Think of instances where you’ve had to adjust quickly to changes or handle multiple tasks at once. Highlighting your ability to thrive in such environments will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
