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- Tasks: Lead a team to enhance retail operations and communication for an outstanding customer experience.
- Company: Join Matalan, a dynamic retailer committed to inclusivity and innovation in the industry.
- Benefits: Enjoy 20% discount, 25 days leave, wellbeing support, and career development opportunities.
- Why this job: Be part of a collaborative culture that values creativity and personal growth while making a real impact.
- Qualifications: Experience in retail operations, strong leadership skills, and excellent communication abilities required.
- Other info: Flexible application process; adjustments available to support candidates during recruitment.
The predicted salary is between 36000 - 60000 £ per year.
About Matalan From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site. We know as a team, we are stronger together we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth. We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please dont hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Benefits In addition to competitive salaries, we also offer the below core benefits: 20% colleague discount, which increases with length of service 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours) Optional extra holiday buy scheme up to 5 days per year PLUS 1 extra free day leave to support your wellbeing Thrive Recognition Scheme Employee Assistance Programme & Wellbeing support provided by the Retail Trust Life Assurance Retail Rewards platform offering discounts for multiple retailers Pension Scheme Access to a wide range of career development Additional benefits may apply depending on your role and area of the business About The Role As a Retail Operations & Comms Team Lead, you\’ll play a vital role in shaping and delivering operational processes that enable our stores to run smoothly and consistently. Acting as a central point of coordination between store teams and the Support Hub, youll lead a team focused on clear, engaging communication and smooth in-store execution. Youll support promotional activity, visual merchandising setup, and ensure store teams are equipped with what they need to deliver an outstanding customer experience. With a focus on operational excellence, youll champion One Best Way practices and work collaboratively to drive improvements that balance cost-efficiency with commercial impact. Key Responsibilities Lead and support the retail implementation and communications team, promoting collaboration, ownership, and a continuous improvement mindset. Coordinate daily stand-ups and quarterly sessions to align priorities, share updates, and celebrate progress. Ensure store communications are clear, consistent, and effectively support key trading and operational activity. Partner with stakeholders to simplify messaging and co-design processes that are easy to implement and deliver commercial impact. Act as a central point of contact for store teams, providing responsive support during trading hours and escalating issues where needed. Use store visits and regular feedback to identify improvement opportunities and strengthen delivery. Facilitate inclusive retrospectives on store processes, helping to capture insights and develop simple ways to measure implementation. Manage relationships with third-party suppliers to ensure smooth delivery, strong cost control and aligned priorities. Provide support across store trading hours and lead store visits to validate and improve process execution. Build trusted relationships across stores and Support Hub teams to enable effective, aligned operations. About You Experience in retail operations or store management, with strong leadership and team development skills Highly organised with the ability to manage multiple priorities and deadlines Excellent communicator, able to simplify the complex and build strong cross-functional relationships Comfortable working at pace and solving problems in a dynamic retail environment Experience managing third-party suppliers and controlling budgets Collaborative and proactive with a mindset for continuous improvement Familiar with process planning and creating store-facing communications Passionate about delivering great outcomes for stores and customers alike TPBN1_UKTJ
Retail Operations & Comms Team Lead employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations & Comms Team Lead
✨Tip Number 1
Familiarise yourself with Matalan's values and culture. Understanding their commitment to inclusivity and teamwork will help you align your responses during interviews, showcasing how you can contribute to their collaborative environment.
✨Tip Number 2
Prepare specific examples from your past experience in retail operations or team leadership. Highlight instances where you've successfully improved processes or enhanced communication within a team, as these are key aspects of the role.
✨Tip Number 3
Research current trends in retail operations and customer experience. Being knowledgeable about industry best practices will demonstrate your proactive approach and ability to drive improvements that align with Matalan's goals.
✨Tip Number 4
Network with current or former employees of Matalan if possible. Gaining insights into their experiences can provide you with valuable information to tailor your approach and show your genuine interest in the company.
We think you need these skills to ace Retail Operations & Comms Team Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Operations & Comms Team Lead position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in retail operations or store management. Emphasise your leadership skills, ability to manage multiple priorities, and any experience with third-party suppliers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Matalan's values. Mention specific examples of how you've successfully led teams or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Matalan
✨Show Your Leadership Skills
As a Retail Operations & Comms Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and continuous improvement.
✨Communicate Clearly
Effective communication is key in this role. Practice simplifying complex ideas and conveying them clearly. Be ready to discuss how you would ensure store communications are consistent and supportive of operational activities.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple priorities and deadlines. Share specific instances where your organisational skills have led to successful outcomes, especially in a retail environment.
✨Emphasise Problem-Solving Abilities
The retail environment can be dynamic and fast-paced. Be prepared to discuss how you've tackled challenges in the past, particularly in managing third-party suppliers or improving processes.