At a Glance
- Tasks: Support the Trading Manager to boost online sales and enhance customer experience.
- Company: Join Matalan, a leading omnichannel fashion and homeware retailer.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Other info: Collaborate across teams and grow your career in a fast-paced environment.
- Why this job: Make an impact in e-commerce while working with a dynamic team.
- Qualifications: Strong analytical skills and e-commerce knowledge are essential.
The predicted salary is between 25000 - 32000 £ per year.
Salary: competitive plus benefits
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Thu 09 Jul 2026 - 01:00 AM
About the role
The purpose of the Online Trade Assistant role is to support the divisional Trading Manager in maximising online sales and profitability through strategic management of product assortments and promotions, collaborating cross-functionally to align trading strategies with business goals and enhance the customer experience.
Key Responsibilities
- Provide support to the divisional trading manager in achieving trading KPIs.
- Execute key website trading activities including overseeing product launches, proposition changes, and content updates.
- Assist in optimising the site and customer journey through regular site walks and data analysis.
- Utilise merchandising tools to enhance on-site navigation, search functionality, customer journey, taxonomy, basket-building techniques, and product placement.
- Ensure the accuracy of product data, categorisation, filtering, and metadata to drive effective SEO optimisation and website conversion.
- Aid in driving onsite promotion planning, promotions, and extended range offerings to increase sales, conversion rates, average order value (AOV), and margin.
- Collaborate with the Online Trading Manager and commercial teams to analyse opportunities and trends for improving the customer journey, range, and pricing.
- Analyse and enhance site merchandising, and produce relevant reports using tools such as Google Analytics and Power BI.
- Work effectively with marketing and design/digital experience teams to ensure website content and communication are effectively displayed and consistent.
- Foster relationships with commercial teams to support promotions, range changes, and opportunities, and report on category performance.
- Assist in delivering the promotional calendar by coordinating with traffic-driving marketing activities across various digital channels.
About You
- Strong analytical skills: Ability to analyse data, trends, and metrics to make informed decisions and drive trading strategies.
- E-commerce knowledge: Understanding of online retail principles, including merchandising, pricing, promotions, and customer journey optimisation.
- Technical proficiency: Familiarity with e-commerce platforms, content management systems (CMS), and analytical tools such as Google Analytics.
- Communication skills: Effective communication skills to collaborate with cross-functional teams, present findings, and influence stakeholders.
- Commercial awareness: Understanding of market trends, competitor analysis, and customer behaviour to identify opportunities for growth.
- Attention to detail: Thoroughness in managing product data, website content, and promotional campaigns to ensure accuracy and effectiveness.
- Problem-solving abilities: Capability to identify issues, propose solutions, and adapt strategies to overcome challenges in a dynamic online retail environment.
- Time management: Ability to multitask and prioritise tasks effectively to meet deadlines and achieve trading objectives.
- Teamwork: Capacity to work collaboratively with colleagues from various departments, including marketing, merchandising, and IT, to achieve common goals.
- Experience: Previous experience in e-commerce, online trading, or related roles is typically beneficial, preferably with a proven track record of driving sales and profitability.
About Matalan
Matalan is a leading UK and international omnichannel fashion and homeware retailer, on a mission to be the first choice for outstanding style, quality and value. With a large store network in excess of 270 UK and international stores and an integrated e-commerce platform, Matalan is a trusted brand which puts its customer at the heart of its business and delivers unrivalled product choice and exceptional style and quality to 11 million loyal shoppers every year. Matalan is famously committed to offering a compelling value focused fashion and home offering, that continues to help millions of UK household budgets go further.
Benefits
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
Online Trading Assistant employer: Matalan
Matalan is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where collaboration and innovation thrive. As an Online Trading Assistant, you will benefit from competitive salaries, a generous staff discount, and access to extensive career development opportunities, all while contributing to a leading omnichannel retailer dedicated to delivering outstanding style and value to millions of customers. Join us in a dynamic environment that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Online Trading Assistant
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Matalan are looking for when hiring for a Online Trading Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Matalan for the Online Trading Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Matalan as a Online Trading Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Matalan’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Online Trading Assistant.
We think you need these skills to ace Online Trading Assistant
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Matalan, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Matalan's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Matalan. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Matalan
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Matalan uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Matalan. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
