At a Glance
- Tasks: Deliver top-notch customer service and support store operations as a Keyholder.
- Company: Join Matalan, a forward-thinking retailer that values creativity and equality.
- Benefits: Enjoy a 20% discount, pension scheme, and access to exclusive savings.
- Other info: Great opportunities for personal growth and development from day one.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, discover how Matalan is ever‑evolving on our careers site. We champion equality for all, encouraging colleagues to bring their true selves and contributing to collective creativity, open‑mindedness and growth.
About the Role
As a General Sales Assistant – Keyholder, you will deliver an efficient and reliable service to customers who are at the heart of everything we do. You will be a customer advisor achieving sales while living our Matalan Values; maintaining a high‑performing, energetic and adaptable energy, all while ensuring the customer experience in‑store is paramount. You will support the management team where required, and at times have sole responsibility for store open/close procedures, guiding colleagues, building leadership capabilities, driving store and colleague performance, and championing customer service in‑store.
About Our Benefits
- 20% Colleague Discount
- Our Family Extras Scheme – an exclusive discount website you can access and save money at hundreds of retailers across the country
- Pension Scheme
- Access to our 'Your Voice' forum, allowing you to share your views and ideas
- We are fully committed to creating a learning culture in all our stores – from day one you’ll receive a great induction, access to our 'MyMatalan' online platform and ongoing support and development to help you grow within your role
General Sales Assistant - Keyholder in London employer: Matalan
Matalan is an excellent employer that fosters a vibrant and inclusive work culture, where every colleague is encouraged to express their individuality and contribute to our collective success. As a General Sales Assistant – Keyholder, you will benefit from a competitive salary, a generous 20% colleague discount, and access to ongoing training and development opportunities, ensuring your growth within the company. With a commitment to employee well-being and a supportive environment, Matalan is dedicated to helping you shape a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land General Sales Assistant - Keyholder in London
✨Tip Number 1
Get to know Matalan's values and culture before your interview. We want to see how you can fit in and contribute to our team, so show us you're on board with our mission and ready to bring your true self to work!
✨Tip Number 2
Practice your customer service skills! As a General Sales Assistant, you'll be the face of Matalan, so think about how you can create a fantastic shopping experience for our customers. Share examples of how you've gone above and beyond in previous roles.
✨Tip Number 3
Be prepared to discuss your leadership potential. Even if you're applying for a sales assistant role, we love to see candidates who can step up and support the management team. Think of times when you've taken charge or helped guide others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Matalan family. Let's get you started on this exciting journey!
We think you need these skills to ace General Sales Assistant - Keyholder in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see your personality and how you align with Matalan's values. Don’t be afraid to share a bit about what makes you unique.
Tailor Your Application:Make sure to customise your application for the General Sales Assistant role. Highlight your customer service experience and any leadership skills you have. This shows us that you’re genuinely interested in the position!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects how you’ll interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Matalan
✨Know Matalan Inside Out
Before your interview, take some time to research Matalan's history, values, and recent innovations. Understanding their commitment to equality and customer service will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a General Sales Assistant – Keyholder, you'll be at the forefront of customer interaction. Prepare examples from your past experiences where you've gone above and beyond for customers, demonstrating your ability to deliver exceptional service.
✨Demonstrate Leadership Potential
Since this role involves supporting management and guiding colleagues, think of instances where you've taken the lead or helped others succeed. Highlighting these experiences will show that you're ready to step up when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how Matalan supports employee growth. This shows your genuine interest in the role and the company.
