At a Glance
- Tasks: Create and implement visual merchandising strategies for new store openings and refreshes.
- Company: Join Matalan, a dynamic retail innovator with an inclusive culture.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a creative team that shapes the shopping experience and drives brand success.
- Qualifications: Strong communication skills and project coordination experience; design knowledge is a plus.
The predicted salary is between 31500 - 38500 £ per year.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here. We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth. We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
The Visual Merchandising Coordinator for Refresh and new stores is responsible for developing and delivering visual merchandising communications, guidelines, and store-specific layouts that support new store openings, store refreshes, and the implementation of new fixtures and equipment. Working closely with Store Development, Retail Operations, and Project teams, the role ensures the consistent execution of brand standards and commercial vision across all stores. Primarily office-based with occasional store visits, the role supports the creation of clear, effective VM solutions, communications, and presentations that help deliver a consistent customer experience and commercially successful retail environments.
Key Responsibilities
- VM Communications & Coordination: Create comprehensive visual merchandising guidelines specifically for new store openings and store refresh projects. Develop and adapt store-specific visual merchandising layouts and floor plans in partnership with Store Development and VM teams. Support the planning and implementation of merchandising strategies for new stores, ensuring consistency across all locations. Alongside the VM Manager, conduct visits to stores during all stages of the refresh programme to assess progress, review execution against agreed plans, and provide on-site feedback, coaching, and support. Alongside the VM Manager, act as the key visual merchandising contact during refresh projects, providing expert guidance on VM standards, fixture placement, product presentation, space planning, and brand consistency. Support the implementation, testing, and optimisation of new fixtures, displays, equipment, and VM kit, making recommendations for improvements based on in-store observations and feedback. Partner with Marketing to understand the point of sale (POS) for seasonal changes, launches and promotional events within new and refreshed stores.
- Field Team & Store Support: Work closely with Regional Visual Managers to ensure guidelines are implemented effectively in new and refreshed stores. Act as the first point of contact for store and field teams on VM communications, providing timely and accurate responses to queries. Gather feedback from the field team to inform improvements in communication clarity, processes and timing.
- Continuous Improvement: Review VM communication processes regularly, identifying opportunities to improve clarity, efficiency, and store engagement. Stay aware of retail, VM and design trends to enhance the impact of communications and materials.
About You
- Communication & Coordination: Strong written and verbal communication skills, with the ability to make complex information simple and actionable. Highly organised with excellent project coordination skills.
- POS & Stakeholder Collaboration: Ability to work effectively with outsourced creative teams and internal marketing.
- Design Expertise: Able to produce accurate, well-structured and visually appealing guidelines. Knowledge of Photoshop is desirable but not essential.
Benefits
In addition to competitive salaries, we also offer the below core benefits: 20% staff discount, which increases with length of service, Thrive Recognition Scheme, Wellbeing support provided by the Retail Trust, Life Assurance, Retail Rewards platform offering discounts for other retailers, Pension Scheme, Access to a wide range of career development. Additional benefits may apply depending on your role and area of the business.
Visual Merchandiser Refresh CO - Ordinator in Liverpool employer: Matalan
MATALAN is an exceptional employer that prioritises employee development and fosters a collaborative work culture, making it an ideal place for those looking to grow in the retail sector. With a focus on empowering leaders and driving performance, employees benefit from comprehensive training programmes and opportunities for career advancement, all while working in a dynamic environment across the vibrant South of England. Join us to be part of a team that values innovation, customer satisfaction, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Merchandiser Refresh CO - Ordinator in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Matalan, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Matalan!
We think you need these skills to ace Visual Merchandiser Refresh CO - Ordinator in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Matalan, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Matalan and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Matalan that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Matalan
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
