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- Tasks: Lead the Matalan Me Loyalty programme and drive customer engagement strategies.
- Company: Join Matalan, a dynamic retail innovator with an inclusive culture.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Why this job: Make a real impact on customer loyalty and experience in a vibrant team.
- Qualifications: Experience in loyalty programmes and strong leadership skills required.
- Other info: Be part of a supportive environment that champions personal growth.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Matalan: From humble beginnings to disruptive innovations in the retail industry, Matalan is ever-evolving. We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth. We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role: As Loyalty Manager you will be responsible for owning and leading the Matalan Me Loyalty proposition, driving the overall strategy, commercial performance and ongoing data-led enhancements. You will lead your team to ensure a seamless omni-channel customer experience across Retail and Online, managing key MarTech platforms and maximising customer lifetime value through compelling loyalty benefits and initiatives.
Key Responsibilities- Own the delivery of Loyalty KPIs, tracking and reporting on a weekly, monthly and quarterly basis.
- Own the Matalan Me P&L, working with Commercial Finance and Trade Planning & Merchandising to forecast, measure and deliver an always on offer strategy.
- Stay informed on emerging trends in Loyalty and MarTech, proactively identifying and implementing opportunities to drive growth.
- Oversee core loyalty operations of discount functionality, card stock, reward account and their associated budgets.
- Lead and develop a cross‑functional team to embed Matalan Me as an integral part of our team culture and an everyday way of working.
- Manage and oversee the end to end execution of new initiatives from concept to delivery.
- Continuously review loyalty customer journeys, hierarchy of messaging and UX to optimise customer experience and deliver on next best action.
- Build and role model a positive working relationship with third parties to deliver a customer centric, best in industry, free gift, prize draw and partnership strategy.
- Drive a data driven culture, harnessing data and reporting to develop new initiatives and iterate the proposition to deliver against customer and business needs.
- Create an environment for the team where each colleague is clear in their role and the part they play in delivering the overall Loyalty trade strategy and KPIs.
- Everyone can develop their skills and capabilities and see opportunities for personal growth.
- Colleagues are supported and coached based on individual strengths, development needs and aspirations.
- Strong commercial acumen with proven experience building and managing a P&L.
- Experienced in delivering customer lifetime value as part of a Loyalty programme.
- Adept at test and learn methodology, reporting and analysis.
- Able to interpret results and create a simple narrative around performance.
- A customer champion with the ability to develop strategies against different audience objectives.
- Experience delivering joined up frictionless customer journeys with UX in mind.
- Skilled in relationship building and leading cross‑functional teams to deliver against strategic priorities.
- Team management and leadership essential.
- Partnership or retail media experience beneficial.
- B2C Retail experience an advantage.
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service.
- Thrive Recognition Scheme.
- Wellbeing support provided by the Retail Trust.
- Life Assurance.
- Retail Rewards platform offering discounts for other retailers.
- Pension Scheme.
- Access to a wide range of career development.
- Additional benefits may apply depending on your role and area of the business.
Thunderbird Fried Chicken Assistant Manager in Liverpool employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thunderbird Fried Chicken Assistant Manager in Liverpool
✨Tip Number 1
Get to know the company culture! Matalan values inclusivity and teamwork, so show them you’re a great fit by highlighting your collaborative spirit during interviews. Research their values and think of examples from your past that align with their mission.
✨Tip Number 2
Prepare for those tricky questions! Think about how you can demonstrate your commercial acumen and experience with P&L management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by preparing thoughtful questions about the Matalan Me Loyalty programme and how they measure success. This not only shows you’re engaged but also helps you assess if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making connections, so don’t hesitate to reach out if you have any questions or need adjustments during the process.
We think you need these skills to ace Thunderbird Fried Chicken Assistant Manager in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Matalan and how you can contribute to our inclusive culture.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your skills match what we're looking for in an Assistant Manager!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Early: Don’t wait until the last minute to submit your application! If you’re interested, apply as soon as possible through our website to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Matalan
✨Know Your Numbers
As an Assistant Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to loyalty programmes and P&L management. Be ready to discuss how you've used data to drive performance in previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've led cross-functional teams in the past. Highlight your ability to build relationships and foster a positive team culture. Matalan values collaboration, so be sure to convey your experience in managing and developing team members.
✨Understand Customer Journeys
Familiarise yourself with the concept of customer lifetime value and how it relates to loyalty programmes. Be prepared to discuss strategies you've implemented to enhance customer experiences and optimise journeys, keeping UX in mind.
✨Stay Ahead of Trends
Research emerging trends in loyalty and MarTech. Show that you're proactive by discussing any innovative ideas you have for enhancing Matalan's loyalty proposition. This will demonstrate your commitment to driving growth and staying relevant in the industry.