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For Companies At a Glance
- Tasks: Support retail teams and drive loyalty initiatives with data analysis and reporting.
- Company: Join Matalan, a dynamic retailer fostering an inclusive and creative culture.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Why this job: Make a real impact on customer loyalty while growing your skills in a supportive environment.
- Qualifications: Strong attention to detail, experience with data, and excellent organisational skills.
- Other info: Be part of a team that champions equality and values your true self.
The predicted salary is between 30000 - 42000 £ per year.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever‑evolving here. We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open‑mindedness and growth. We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working cross‑functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement. Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis. Own the store communication brief for new initiatives, providing support to Retail Operations and Central Planning supporting store colleagues delivering loyalty targets. Own the Loyalty card stock, managing reports, forecasting usage and budget for re‑ordering. Own the day to day planning, delivery and reporting of the free gifts and partnership strategy. Work with digital trading teams to plan and execute early access events ensuring smooth customer journeys. Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments. Ensure Reward account functionality and journeys are as required for each campaign. Own the free gift and partnership strategy and manage third parties to deliver. Own the calendar of early access events and in person exclusive events.
About You
- Strong commercial acumen with experience of planning promotions
- Strong attention to detail and organisational skills
- Comfortable with data and financial information
- Experienced in building reports from Excel exports and Power BI dashboards
Benefits
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
Operational Loyalty Assistant in Liverpool employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Loyalty Assistant in Liverpool
✨Tip Number 1
Get to know Matalan's culture and values! Before your interview, dive into their website and social media. Understanding their commitment to inclusivity and teamwork will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 2
Prepare some questions about the role and the company. This shows you're genuinely interested and have done your homework. Ask about how they measure success in the Operational Loyalty Assistant role or what exciting projects are coming up!
✨Tip Number 3
Practice your data skills! Since the role involves working with BI reports and Excel, brush up on those skills. You might even want to bring a sample report or analysis you've done in the past to showcase your abilities during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Matalan team. So, get your application in ASAP!
We think you need these skills to ace Operational Loyalty Assistant in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming an Operational Loyalty Assistant at Matalan. Share your thoughts on how you can contribute to our inclusive culture and help us grow together.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with data analysis, promotions planning, and any relevant skills that match what we're looking for. We love seeing candidates who take the time to connect their background with the role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your strong attention to detail and organisational skills.
Apply Early: Don’t wait until the last minute to submit your application! We might close the post early if we receive a high volume of suitable applications. Head over to our website and get your application in as soon as you can – we can’t wait to hear from you!
How to prepare for a job interview at Matalan
✨Know Your Numbers
As an Operational Loyalty Assistant, you'll be dealing with data and reports. Brush up on your Excel and Power BI skills before the interview. Be ready to discuss how you've used data in past roles to drive decisions or improvements.
✨Showcase Your Organisational Skills
Matalan values strong organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. Highlight any experience you have with planning promotions or events, as this will resonate well with the role.
✨Emphasise Teamwork
Since the role involves cross-functional collaboration, be prepared to talk about your experience working in teams. Share specific instances where you contributed to a team goal or helped resolve conflicts, showcasing your ability to champion equality and inclusivity.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about Matalan's culture, the loyalty programme, or future initiatives. This shows your genuine interest in the company and helps you determine if it's the right fit for you.
