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For Companies At a Glance
- Tasks: Support retail teams in driving loyalty and enhancing customer experiences.
- Company: Join Matalan, a dynamic retailer with a focus on innovation and inclusivity.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Other info: Exciting entry-level role with potential for growth in a vibrant retail environment.
- Why this job: Be part of a team that values creativity and connection while making a real impact.
- Qualifications: Strong organisational skills and experience with data analysis are essential.
The predicted salary is between 28800 - 42000 £ per year.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
Salary: Competitive plus benefits
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38.75
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About The Role
As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement.
- Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis.
- Own the store communication brief for new initiatives, providing support to Retail Operations and Central Planning supporting store colleagues delivering loyalty targets.
- Own the Loyalty card stock, managing reports, forecasting usage and budget for re-ordering.
- Own the day to day planning, delivery and reporting of the free gifts and partnership strategy.
- Work with digital trading teams to plan and execute early access events ensuring smooth customer journeys.
- Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments.
- Ensure Reward account functionality and journeys are as required for each campaign.
- Own the free gift and partnership strategy and manage third parties to deliver.
- Own the calendar of early access events and in person exclusive events.
About You
Strong commercial acumen with experience of planning promotions.
Strong attention to detail and organisational skills.
Comfortable with data and financial information.
Experienced in building reports from Excel exports and Power BI dashboards.
Benefits
In addition to competitive salaries, we also offer the below core benefits:
20% staff discount, which increases with length of service.
Thrive Recognition Scheme.
Wellbeing support provided by the Retail Trust.
Life Assurance.
Retail Rewards platform offering discounts for other retailers.
Pension Scheme.
Access to a wide range of career development.
Additional benefits may apply depending on your role and area of the business.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Retail
Loyalty Operations Associate — Retail Growth & Events in Liverpool employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Operations Associate — Retail Growth & Events in Liverpool
✨Tip Number 1
Get to know Matalan! Research their values, culture, and recent initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Matalan employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 3
Prepare for common interview questions related to loyalty operations and retail growth. Think about how your skills align with the role and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Matalan family.
We think you need these skills to ace Loyalty Operations Associate — Retail Growth & Events in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Loyalty Assistant role. Highlight your relevant experience in retail, data management, and any promotions you've planned. We want to see how you fit into our Matalan family!
Show Off Your Skills: Don’t hold back on showcasing your strong commercial acumen and attention to detail. Use specific examples from your past roles to demonstrate how you've successfully managed reports or driven loyalty initiatives. This is your chance to shine!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your passion for the role comes through. We appreciate straightforward communication, so let us know why you're excited about joining Matalan!
Apply Early!: With a high volume of applications expected, it’s best to apply as soon as possible. Head over to our website to submit your application and ensure you don’t miss out on this fantastic opportunity with Matalan!
How to prepare for a job interview at Matalan
✨Know Your Numbers
As an Operational Loyalty Assistant, you'll be dealing with data and reports. Brush up on your Excel skills and be ready to discuss how you've used data in past roles. Mention specific metrics or reports you've worked with to show your comfort level with numbers.
✨Showcase Your Organisational Skills
This role requires strong attention to detail and organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Matalan's Culture
Matalan values inclusivity and teamwork. Research their company culture and think about how you can contribute to it. Be ready to share your thoughts on collaboration and how you’ve fostered a positive team environment in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as managing loyalty campaigns or coordinating events, and prepare thoughtful responses on how you'd tackle them.