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- Tasks: Support the development of customer propositions that enhance Matalan's brand and drive engagement.
- Company: Join Matalan, a dynamic retailer committed to inclusivity and innovation.
- Benefits: Enjoy a competitive salary, 20% staff discount, and career development opportunities.
- Why this job: Be part of a team shaping customer experiences and making a real impact.
- Qualifications: Relevant degree or experience in marketing, strong communication skills, and data-savvy.
- Other info: Collaborative environment with excellent support for your wellbeing and career growth.
The predicted salary is between 28800 - 48000 £ per year.
Matalan Liverpool, England, United Kingdom
About Matalan
From humble beginnings to disruptive innovations in the retail industry, Matalan is ever‑evolving. We champion equality for all and build an inclusive culture where colleagues can bring their true selves to work. We give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role.
Salary & Benefits
Competitive salary plus core benefits.
Working Pattern
Full time, 38.75 hours per week, permanent contract.
About the Role
As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and wider teams to shape, test and communicate propositions that drive customer engagement and loyalty.
What You’ll Be Doing
- Proposition Development
- Support in gathering data and insights to understand customer needs, behaviours, and market trends.
- Contribute ideas to proposition initiatives that improve customer experience and brand differentiation.
- Insight & Analysis
- Support the collection and organisation of customer and competitor insights to inform proposition planning.
- Track performance of customer propositions through key metrics such as engagement, conversion, and satisfaction.
- Prepare summary reports and presentations for internal stakeholders.
- Campaign & Communication Support
- Work with Brand and Digital Marketing teams to ensure propositions are clearly reflected across all campaigns.
- Assist in updating proposition materials and messaging across online and in‑store channels.
- Help create narrative that reflects Matalan’s positioning across all new propositions.
- Cross‑Functional Collaboration
- Liaise with colleagues in CRM, Product, and Digital to ensure proposition elements are implemented effectively.
- Coordinate meetings, timelines, and updates between teams working on proposition projects.
- Support administrative and organisational tasks to keep projects on track.
About You
- Previous work experience or relevant degree within marketing, brand, customer insight, or a related role (retail experience desirable but not essential).
- Strong written and verbal communication skills.
- Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards).
- Good understanding of customer‑focused marketing and brand principles.
- Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar).
Benefits
- 20% staff discount, increasing with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
Customer Propositions Assistant in Liverpool employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Propositions Assistant in Liverpool
✨Tip Number 1
Get to know Matalan inside out! Research their brand values, customer propositions, and recent campaigns. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Matalan employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Propositions Assistant role. We all love a good chat!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer insights and marketing strategies. Think about how you can demonstrate your analytical skills and creativity in developing customer propositions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Matalan team and ready to contribute to their exciting journey.
We think you need these skills to ace Customer Propositions Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Propositions Assistant role. Highlight your relevant experience in marketing or customer insight, and show us how your skills align with Matalan's values and goals.
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and engaging, and don’t shy away from showing a bit of your personality!
Highlight Your Data Savvy: Mention any experience you have with data analysis tools or research methods. We want to see that you're comfortable working with data to inform customer propositions, so share examples where you've used data to drive decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Matalan team!
How to prepare for a job interview at Matalan
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer needs and behaviours. Familiarise yourself with Matalan's current customer propositions and think about how you can contribute to enhancing them. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Communication Skills
As a Customer Propositions Assistant, strong communication is key. Prepare examples of how you've effectively communicated ideas or insights in previous roles. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Be Data Savvy
Brush up on your data analysis skills, especially with tools like Excel. Be ready to discuss how you've used data to inform decisions or improve customer experiences in the past. This will demonstrate your ability to support insight and analysis tasks effectively.
✨Collaborate and Coordinate
Think about times when you've worked cross-functionally with different teams. Be prepared to share these experiences and how you managed timelines and communication. Highlighting your collaborative spirit will resonate well with Matalan's emphasis on teamwork.
