At a Glance
- Tasks: Lead service transitions and design innovative tech solutions for a seamless user experience.
- Company: Join a forward-thinking company focused on operational excellence and technology delivery.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Other info: Dynamic role with opportunities to work with diverse teams and third-party suppliers.
- Why this job: Be at the forefront of tech transformation and make a lasting impact on services.
- Qualifications: Experience in service transitions, strong communication skills, and ITIL/ITSM knowledge.
The predicted salary is between 57514 - 70294 £ per year.
We’re looking for an
IT Service Transition & Design Manager to play a key role in ensuring new and changing technology services are successfully designed, delivered and embedded into our business.
This is a great opportunity to sit at the heart of technology delivery and operational excellence, making sure services don’t just work on day one, but are built to deliver a great experience for our colleagues and customers long term.
You’ll lead end-to-end service transitions, from planning and readiness through to go-live and early-life support, while also shaping how services will operate once they move into Business as Usual.
You’ll work closely with technology teams, business stakeholders, suppliers and operational support teams to make sure every service is scalable, secure, measurable and genuinely fit for purpose.
You’ll also play a key role in our Service Design capability, creating operating and support models, defining service requirements and facilitating workshops that turn business and customer needs into practical, sustainable services.
What You’ll Do
- Lead end-to-end service transitions, from planning and readiness through to go-live and hypercare.
- Develop transition plans, governance and readiness criteria, managing risks, issues and dependencies.
- Design scalable, secure and operationally viable services aligned to business and colleague needs.
- Define operating and support models, including SLAs/XLAs, KPIs, monitoring, escalation and continuity requirements.
- Facilitate service design workshops and map customer and operational journeys to identify improvements.
- Work closely with technology, business, operations and third-party suppliers to ensure smooth delivery.
- Ensure services are fully operationally accepted and successfully embedded into Business as Usual.
- Drive ITSM best practice and continuous improvement across transitioned services.
We’re looking for an experienced Service Transition or Service Design professional who can confidently bring together technology, people and processes to deliver successful, sustainable services.
You’ll have
- Proven experience delivering complex service transitions in an enterprise environment.
- Strong Service Design and ITIL/ITSM knowledge.
- Experience creating service design, operational readiness and support documentation.
- Strong stakeholder management, communication and facilitation skills.
- Experience defining operating and support models.
- Strong governance, planning, risk and dependency management skills.
- Experience working with third-party suppliers or managed service providers.
- The ability to bridge the gap between technical delivery and business operations.
Experience of digital transformation, Agile/Dev Ops, customer journey mapping, SIAM or change management would be a bonus.
- In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
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IT Service Transition & Design Manager in Knowsley employer: Matalan
Matalan is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for IT professionals looking to make a global impact. With a strong emphasis on employee growth opportunities and a hybrid work environment, Matalan supports its team members in achieving their career aspirations while optimising technology investments for the future. Join us to be part of a forward-thinking company that values your contributions and encourages meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Transition & Design Manager in Knowsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Matalan values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Matalan might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Matalan!
✨Direct Apply to Matalan
Let's not forget to apply directly through the Matalan website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Transition & Design Manager in Knowsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Matalan.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Matalan. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Matalan
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
