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- Tasks: Support the development of customer propositions that enhance Matalan's brand and drive engagement.
- Company: Join Matalan, a dynamic retail brand committed to innovation and inclusivity.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Why this job: Make a real impact on customer experience while collaborating with creative teams.
- Qualifications: Relevant degree or experience in marketing, strong communication skills, and data-savvy.
- Other info: Be part of an inclusive culture that values creativity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and the wider teams to help shape, test and communicate propositions that drive customer engagement and loyalty.
What you’ll be doing:
- Proposition Development
- Support in gathering data and insights to understand customer needs, behaviours, and market trends.
- Contribute ideas to proposition initiatives that improve customer experience and brand differentiation.
- Insight & Analysis
- Support the collection and organisation of customer and competitor insights to inform proposition planning.
- Track the performance of customer propositions through key metrics such as engagement, conversion, and satisfaction.
- Prepare summary reports and presentations for internal stakeholders.
- Campaign & Communication Support
- Work with Brand and Digital Marketing teams to ensure propositions are clearly reflected across all campaigns.
- Assist in updating proposition materials and messaging across online and in-store channels.
- Assist in creation of narrative that reflects Matalan’s positioning across all new propositions.
- Cross-Functional Collaboration
- Liaise with colleagues in CRM, Product, and Digital to help ensure proposition elements are implemented effectively.
- Coordinate meetings, timelines, and updates between teams working on proposition projects.
Requirements:
- Previous work experience or relevant degree within marketing, brand, customer insight, or a related role (retail experience desirable but not essential).
- Strong written and verbal communication skills.
- Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards).
- Good understanding of customer-focused marketing and brand principles.
- Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar).
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service.
- Thrive Recognition Scheme.
- Wellbeing support provided by the Retail Trust.
- Life Assurance.
- Retail Rewards platform offering discounts for other retailers.
- Pension Scheme.
- Access to a wide range of career development.
- Additional benefits may apply depending on your role and area of the business.
Customer Propositions Assistant in Knowsley employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Propositions Assistant in Knowsley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Matalan employees on LinkedIn. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching Matalan’s brand values and customer propositions. Think about how your skills can contribute to their goals. Show them you’re not just another candidate; you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! Whether it’s presenting ideas or discussing insights, being articulate is key. Try mock interviews with friends or use online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our careers page for any new opportunities that pop up!
We think you need these skills to ace Customer Propositions Assistant in Knowsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Propositions Assistant role. Highlight your relevant experience in marketing, customer insight, or any related fields that align with what we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your strong written and verbal communication skills. We want to see how you can effectively convey ideas and insights, so include examples of your past work that demonstrate this.
Be Data Savvy: Since the role involves working with data and research tools, mention any experience you have with Excel, analytics dashboards, or survey platforms. Show us how comfortable you are with data-driven decision-making!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Matalan!
How to prepare for a job interview at Matalan
✨Know Your Propositions
Before the interview, dive deep into Matalan's customer propositions. Understand what makes them unique and how they resonate with customers. This will help you discuss how you can contribute to developing and communicating these propositions effectively.
✨Data is Your Friend
Brush up on your data analysis skills! Familiarise yourself with tools like Excel and analytics dashboards. Be ready to discuss how you can gather insights and track performance metrics to inform proposition planning. Showing confidence in handling data will impress the interviewers.
✨Collaboration is Key
Highlight your teamwork skills during the interview. Be prepared to share examples of how you've successfully collaborated with different teams in the past. Matalan values cross-functional collaboration, so demonstrating your ability to work well with others will be a big plus.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Prepare to present your ideas on how to improve customer experience and brand differentiation. A confident and clear communicator will stand out in the interview.
