At a Glance
- Tasks: Deliver exceptional customer service and support store operations as a keyholder.
- Company: Join a vibrant retail team at Matalan, where customers come first.
- Benefits: Earn competitive pay with enhancements for keyholder shifts and flexible part-time hours.
- Other info: Perfect opportunity for students seeking part-time work with career growth potential.
- Why this job: Gain valuable experience in retail while developing leadership skills in a dynamic environment.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
The predicted salary is between 12 - 12 £ per hour.
Salary: National Minimum Wage - Plus Enhancement on Keyholder Shifts
Working Pattern: Part Time
Contract Type: Permanent
Hours: 12
About The Role
As a General Sales Assistant - Keyholder within our stores, you will be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing, energetic and adaptable energy all whilst making sure that our customers' experience in-store is at the forefront of our work.
In addition, you will support the management team where required, and at times have sole responsibility with store open/close procedures, helping guide your colleagues and gaining exposure to build leadership capabilities, driving store and colleague performance, and championing our customer service in store.
You will have great exposure to a fast-paced retail sales environment; working across the shop floor.
General Sales Assistant - Keyholder employer: Matalan
Matalan is an excellent employer that prioritises the growth and development of its employees, offering a dynamic work culture where customer service excellence is at the forefront. As a General Sales Assistant - Keyholder, you will enjoy flexible part-time hours, competitive pay, and the opportunity to enhance your leadership skills while working in a supportive team environment. With a focus on employee well-being and career progression, Matalan provides a rewarding experience for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land General Sales Assistant - Keyholder
✨Tip Number 1
Get to know the company culture! Before your interview, check out Matalan's values and think about how you can demonstrate them. We want to see that you’re not just a fit for the role, but also for our team.
✨Tip Number 2
Practice your customer service skills! As a General Sales Assistant, you'll be at the forefront of customer interactions. We suggest role-playing common scenarios with a friend to boost your confidence and show us your problem-solving abilities.
✨Tip Number 3
Be ready to showcase your adaptability! Retail can be unpredictable, so think of examples where you've successfully handled change or challenges. We love candidates who can keep their cool and maintain high energy in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Matalan family.
We think you need these skills to ace General Sales Assistant - Keyholder
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, as this is key to delivering the great service we pride ourselves on.
Be Energetic and Adaptable:In your application, let us know about times when you've had to adapt quickly to changes or challenges. We love a can-do attitude, so share examples that showcase your energetic approach to work!
Demonstrate Leadership Potential:Since you'll be supporting the management team, it's important to show us your leadership capabilities. Mention any experiences where you've taken charge or guided others, even if it was just in a small way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Matalan
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Matalan's values. They’re all about customer service and teamwork, so think of examples from your past experiences that showcase how you embody these values. This will show that you’re not just a good fit for the role, but also for the company culture.
✨Demonstrate Your Customer Service Skills
As a General Sales Assistant - Keyholder, customer service is key. Prepare specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and how you’ve gone the extra mile to ensure customer satisfaction.
✨Show Your Leadership Potential
Since this role involves supporting the management team and potentially leading shifts, be ready to discuss any leadership experiences you have. Even if they’re informal, like guiding a team project or training new staff, these examples can illustrate your capability to take on responsibility and drive performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics, what a typical day looks like, or how success is measured in this position. It’s a great way to demonstrate your enthusiasm and get a better understanding of what’s expected.
