Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Loyalty Manager in delivering profitable loyalty strategies and promotions.
- Company: Join Matalan, a dynamic retail brand that champions inclusivity and innovation.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Why this job: Make a real impact on customer loyalty while working in a collaborative environment.
- Qualifications: Strong commercial acumen, attention to detail, and experience with data analysis.
- Other info: Be part of a team that values creativity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me. Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis. Set up, test and implement discount codes and promotions for broadcast and targeted activity. Ensure Reward account functionality and journeys are as required for each campaign. Own the store communication brief for new offers and trade driving activity.
Work with Trade planning & Merchandising and Brand to recommend, forecast, measure and deliver the loyalty promotional strategy. Work cross-functionally with trade planning, merchandising and brand to recommend and deliver attractive offers for loyalty customers (both broadcast and discreet personalised offers). Work with Commercial Finance to forecast and measure the performance of Matalan Me benefits.
Key Skills:
- Strong commercial acumen with experience of planning promotions
- Strong attention to detail and organisational skills
- Comfortable with data and financial information
- Experienced in building reports from Excel exports and Power BI dashboards
- Experience delivering joined up frictionless customer journeys across channels
- Skilled in relationship building and working as part of cross‑functional teams to deliver against defined goals
- B2C Retail experience an advantage
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
Commercial Loyalty Assistant employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Loyalty Assistant
✨Tip Number 1
Get to know the company inside out! Research Matalan's values, culture, and recent initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Commercial Loyalty Assistant. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Commercial Loyalty Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Loyalty Assistant role. Highlight your experience with promotions, data analysis, and cross-functional teamwork, as these are key aspects of the job.
Show Off Your Skills: Don’t shy away from showcasing your strong commercial acumen and attention to detail. Use specific examples from your past experiences that demonstrate how you've successfully managed loyalty programmes or promotions.
Be Data Savvy: Since the role involves working with data and financial information, mention any relevant experience you have with Excel or Power BI. This will show us that you're comfortable handling the analytical side of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t wait too long!
How to prepare for a job interview at Matalan
✨Know Your Numbers
As a Commercial Loyalty Assistant, you'll be dealing with data and financial information regularly. Brush up on your Excel skills and be prepared to discuss how you've used data to drive decisions in past roles. Familiarise yourself with key metrics related to loyalty programmes and be ready to share examples of how you’ve measured success.
✨Showcase Your Attention to Detail
Attention to detail is crucial in this role, especially when setting up discount codes and promotions. During the interview, highlight specific instances where your organisational skills made a difference. Perhaps you caught an error that saved your team time or improved a campaign's effectiveness—share those stories!
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams like Trade Planning and Merchandising. Be prepared to discuss how you've successfully collaborated with different departments in the past. Think of examples where your relationship-building skills led to successful outcomes and how you navigated any challenges.
✨Understand the Customer Journey
A big part of the role involves ensuring frictionless customer journeys. Research Matalan’s current loyalty offerings and think about how you would enhance them. Be ready to suggest ideas during the interview that show your understanding of customer needs and how to create engaging experiences across channels.
