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- Tasks: Support the Loyalty Manager in delivering profitable loyalty strategies and promotions.
- Company: Join Matalan, a dynamic retail innovator with an inclusive culture.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Other info: Be part of a team that champions equality and creativity.
- Why this job: Make a real impact on customer loyalty while growing your skills in a collaborative environment.
- Qualifications: Strong commercial acumen, attention to detail, and experience with data analysis.
The predicted salary is between 28800 - 42000 £ per year.
Salary: Competitive plus benefits
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38.75
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here. We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About The Role
As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me. Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis. Set up, test and implement discount codes and promotions for broadcast and targeted activity. Ensure Reward account functionality and journeys are as required for each campaign. Own the store communication brief for new offers and trade driving activity. Work with Trade planning & Merchandising and Brand to recommend, forecast, measure and deliver the loyalty promotional strategy. Work cross-functionally with trade planning, merchandising and brand to recommend and deliver attractive offers for loyalty customers (both broadcast and discreet personalised offers). Work with Commercial Finance to forecast and measure the performance of Matalan Me benefits.
About You
- Strong commercial acumen with experience of planning promotions
- Strong attention to detail and organisational skills
- Comfortable with data and financial information
- Experienced in building reports from Excel exports and Power BI dashboards
- Experience delivering joined up frictionless customer journeys across channels
- Skilled in relationship building and working as part of cross-functional teams to deliver against defined goals.
- B2C Retail experience an advantage
Benefits
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
Locations
Loyalty Assistant in Cheshire, Warrington employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Assistant in Cheshire, Warrington
✨Tip Number 1
Get to know Matalan! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your approach and make a real connection during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge and help you stand out.
✨Tip Number 3
Prepare for the interview by practising common questions related to loyalty programmes and customer journeys. Use examples from your past experience to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Matalan team.
We think you need these skills to ace Loyalty Assistant in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Loyalty Assistant role. Highlight your experience with promotions and data analysis, as these are key for us at Matalan. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about loyalty programmes and how you can contribute to our team. Keep it engaging and personal – we love seeing your personality come through.
Showcase Your Attention to Detail: In this role, attention to detail is crucial. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about Matalan while you’re there!
How to prepare for a job interview at Matalan
✨Know Your Numbers
As a Loyalty Assistant, you'll be dealing with data and financial information. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in past roles. Being able to talk about specific metrics or reports you've created will show your strong commercial acumen.
✨Showcase Your Attention to Detail
Matalan values strong attention to detail, so prepare examples that highlight your organisational skills. Think of times when your meticulous nature helped avoid mistakes or improved a process. This will demonstrate that you can handle the intricacies of loyalty programmes effectively.
✨Emphasise Teamwork
The role requires working cross-functionally, so be ready to share experiences where you've collaborated with different teams. Discuss how you built relationships and contributed to collective goals. This will show that you're a team player who thrives in an inclusive culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations related to loyalty promotions or customer journeys. Think through potential scenarios and how you would approach them. This will help you demonstrate your problem-solving skills and ability to deliver frictionless customer experiences.