At a Glance
- Tasks: Lead growth and performance of Matalan's EU marketplace channels.
- Company: Join Matalan, a dynamic retailer with a history of innovation.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Other info: Immediate start available; apply quickly as positions may close early.
- Why this job: Make an impact in eCommerce while driving sales and brand visibility.
- Qualifications: Experience in eCommerce or marketplace management is essential.
The predicted salary is between 40000 - 50000 £ per year.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
The Marketplace Relationship Manager will lead the growth and trading performance of Matalan's EU marketplace channels, ensuring products are effectively launched, marketed and optimised across multiple third-party platforms. This role will own the day-to-day commercial management of marketplace partners, driving sales performance, customer visibility, product availability and brand presentation across International territories. The successful candidate will combine strong trading instincts with operational excellence and marketplace expertise to support Matalan's international growth ambitions.
Marketplace Trading & Performance
- Own the commercial performance of marketplace channels, driving sales, profit and growth.
- Monitor daily, weekly and monthly trading performance and take proactive actions to optimise results.
- Analyse sales, traffic, conversion and product performance data to identify opportunities and risks.
- Manage pricing, promotions, markdowns and product visibility in line with trading plans.
- Work closely with internal teams to maximise stock availability and minimise missed sales opportunities.
- Maintain high standards of product content and brand presentation across all marketplaces.
- Support localisation requirements including language, currency and territory-specific compliance.
- Build strong relationships with external marketplace partners and account managers.
- Collaborate cross-functionally with Buying, Merchandising, eCommerce, Marketing, Supply Chain and Finance teams.
- Lead regular performance reviews with marketplace partners and internal stakeholders.
Commercial Growth & Strategy
- Recommend initiatives to improve marketplace profitability, customer reach and brand awareness.
- Previous experience within eCommerce, digital trading or marketplace management.
- Strong commercial awareness and trading mindset.
- Experience managing third-party marketplaces within retail or fashion.
- Strong analytical skills with the ability to interpret data and drive actions.
- Strong communication and relationship-building skills.
Benefits
- ~20% staff discount, which increases with length of service
- ~ Thrive Recognition Scheme
- ~ Wellbeing support provided by the Retail Trust
- ~ Life Assurance
- ~ Retail Rewards platform offering discounts for other retailers
- ~ Pension Scheme
- ~ Access to a wide range of career development
Commercial Manager - immediate start in Birkenhead employer: Matalan
Matalan is an excellent employer that fosters a dynamic and supportive work culture, particularly for the role of Commercial Manager. With a strong focus on employee growth, Matalan offers extensive career development opportunities, competitive salaries, and a generous staff discount that increases with service length. The company's commitment to wellbeing and recognition ensures that employees feel valued and motivated as they contribute to Matalan's innovative journey in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager - immediate start in Birkenhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Matalan, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Matalan!
We think you need these skills to ace Commercial Manager - immediate start in Birkenhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Matalan, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Matalan and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Matalan that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Matalan
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
