At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and enhance customer experience.
- Company: Join Matalan, a forward-thinking retailer with a strong team culture.
- Benefits: Enjoy 20% discount, 25 days leave, and wellbeing support.
- Other info: Inclusive culture that values creativity and personal growth.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Store Manager at Matalan, you'll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPIs in your store.
Developing and leading a high performing team, you'll drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.
You’ll work alongside the store management team to drive performance, development and succession planning.
- Drive a service culture within store through coaching the team and sharing best practice.
- Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team.
- Take responsibility for all aspects of compliance and audit related activities across the store.
- Complete regular performance reviews to identify any development needs and encourage open and honest feedback.
- Ensure the VM guide is followed to deliver an inspirational shopping experience.
About You
- Previous retail management experience ideally within a volume retailer.
- Demonstrable track record of delivering high standards and KPIs.
- Proven high standards of customer engagement and service.
- Strong leadership, listening and communication skills.
- Good analytical ability and data interpretation skills.
- Proven ability to develop others.
Benefits
- 20% colleague discount, which increases with length of service.
- 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours).
- Optional extra holiday buy scheme up to 5 days per year.
- PLUS 1 extra free day leave to support your wellbeing.
- Thrive Recognition Scheme.
- Employee Assistance Programme & Wellbeing support provided by the Retail Trust.
- Life Assurance.
- Retail Rewards platform offering discounts for multiple retailers.
- Pension Scheme.
- Access to a wide range of career development.
- Additional benefits may apply depending on your role and area of the business.
Locations
Assistant Store Manager in Bath, Somerset employer: Matalan
Matalan is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to bring their authentic selves to work. As an Assistant Store Manager, you will benefit from competitive salaries, generous annual leave, and a supportive environment focused on personal and professional growth, ensuring you thrive in your role while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Bath, Somerset
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Matalan, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Matalan!
We think you need these skills to ace Assistant Store Manager in Bath, Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Matalan, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Matalan and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Matalan that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Matalan
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
