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- Tasks: Manage mortgage accounts and assist customers with payment challenges.
- Company: Dynamic financial services company in Greater London.
- Benefits: Competitive salary, generous holiday allowances, and supportive work environment.
- Why this job: Join a team that values customer service and attention to detail.
- Qualifications: Strong customer service skills and experience in servicing or collections.
- Other info: Full-time role with opportunities for career advancement.
The predicted salary is between 29000 - 32000 £ per year.
A financial services company in Greater London is looking for an Account Administrator to join their servicing and collections team. The role demands strong customer service skills, with responsibilities including mortgage administration and customer communication regarding payment difficulties.
The ideal candidate will possess excellent attention to detail, organizational skills, and experience in a servicing or collections environment.
This full-time role offers a competitive salary of £29,000 – £32,000 annually and various benefits including generous holiday allowances.
Mortgage Servicing & Arrears Specialist employer: Masthaven Finance
Contact Detail:
Masthaven Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Servicing & Arrears Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those working in mortgage servicing or collections. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve handled payment difficulties or provided exceptional support. We want to see how you shine in real-life scenarios!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mortgage Servicing & Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and organisational prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our servicing and collections team. Share specific examples of how you've handled payment difficulties or provided excellent customer service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves a lot of customer interaction. Avoid jargon and make your points easy to understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Masthaven Finance
✨Know Your Stuff
Make sure you understand the basics of mortgage servicing and arrears. Brush up on key terms and processes related to mortgage administration, as well as common customer issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved payment difficulties. Highlight your communication skills and how you empathised with customers, as this role heavily relies on strong customer service abilities.
✨Attention to Detail is Key
Since the role requires excellent attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to stay organised and minimise errors, especially in a servicing or collections environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
