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For Companies At a Glance
- Tasks: Support customers with mortgage servicing and collections, ensuring timely and accurate processing.
- Company: Join Masthaven Finance, a leading specialist property finance lender with a collaborative spirit.
- Benefits: Enjoy 22 days holiday, life assurance, pension, and an extra day off for your birthday!
- Why this job: Make a real difference by helping customers navigate financial challenges and providing support.
- Qualifications: Experience in customer service or collections, with strong communication and organisational skills.
- Other info: Full-time role with immediate start; great opportunity for career growth in finance.
The predicted salary is between 29000 - 32000 £ per year.
The Account Administrator is an important role within the servicing and collections team. You must have excellent customer service skills to deal with the servicing of mortgages from the point of completion to redemption. Dealing with customers experiencing payment difficulties in the early arrears stage and providing responses to servicing queries.
Key Responsibilities
- Delivering accurate and timely processing of mortgage administration activities, such as redemption requests and setting up of direct debit instructions.
- Contacting customers daily regarding unpaid direct debits.
- Regular communication with customers with low arrears.
- Discussing and negotiating options, e.g. arrangements and forbearance options, within mandate.
- Monitoring arrangements to ensure they are complied with.
- Signposting customers for free and independent debt advice.
- Dealing with new loan completions.
- Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale.
Essential Skills
- Current experience in a servicing or collections role is preferential.
- Experience in dealing with customers in financial difficulties, including vulnerable customers.
- The ability to relate to customers and communicate pertinent information in a cohesive and professional manner.
- Excellent interpersonal and communication skills.
- Excellent organisational and prioritisation skills.
- Excellent attention to detail.
- Ability to work to tight timeframes.
- Strong verbal and written communication skills.
- An understanding of consumer duty.
- An understanding of regulatory requirements and the impact these have on the business.
- Strong team player.
Key Measures
- Maintaining a low level of loans in arrears.
- Accuracy in correspondence.
- Attention to detail.
- Good feedback internally and externally.
Benefits
- 22 days holiday per year + an extra day for your birthday + bank holidays.
- Life Assurance.
- Pension.
Experience and Other Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Schedule: Monday-Friday 9am‑5.30pm
- Salary: £29,000 – £32,000 yearly
- Starting time: Immediate start!
About Masthaven Finance
Masthaven Finance was founded in 2005 as a specialist property finance lender. In February 2025, it merged with Spring Finance to expand its offering. Masthaven provides mortgage, bridging and development finance.
Account Administrator employer: Masthaven Finance
Contact Detail:
Masthaven Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and mortgage industry. You never know who might have a lead on an Account Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you've handled difficult situations with customers in the past. We want to see that you can think on your feet!
✨Tip Number 3
Show off your attention to detail! During interviews, highlight specific examples where your organisational skills made a difference. This is key for the Account Administrator role, so let us see your strengths shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in servicing or collections roles. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back on showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Account Administrator role. Share specific examples of how you've dealt with customers in financial difficulties and how you’ve made a positive impact.
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the attention to detail we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Masthaven Finance
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Account Administrator role. Brush up on mortgage servicing processes and be ready to discuss how you've handled similar tasks in the past. This shows you're not just interested but also knowledgeable about what the job entails.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customers experiencing payment difficulties, prepare examples of how you've successfully managed challenging customer interactions. Highlight your ability to empathise and communicate effectively, especially with vulnerable customers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical skills and decision-making abilities. Think of scenarios where you've had to think creatively to resolve issues, particularly in a financial context. Practising these responses can help you feel more confident during the interview.
✨Demonstrate Team Spirit
Masthaven values strong team players, so be prepared to discuss how you've collaborated with others in previous roles. Share specific examples of how you contributed to team success and how you handle working under tight deadlines while supporting your colleagues.
