At a Glance
- Tasks: Coordinate service requests and ensure top-notch customer experience.
- Company: Join MasterMover, a leader in innovative material handling solutions.
- Benefits: Be part of a supportive team with growth opportunities and industry-leading products.
- Other info: Dynamic role with opportunities for process improvements and collaboration.
- Why this job: Make a real impact by enhancing productivity and safety for global brands.
- Qualifications: Strong organisational skills and a customer-first mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Company Overview
MasterMover is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our patented products are used by leading global industrial brands to improve workplace efficiency. With our global headquarters in the UK and operations across the USA, France, Germany, and an extended partner network, we have an exciting future ahead.
Position Overview
As Service Coordinator, you will be a central point of contact for our Rest of World (ROW) customers and service partners, coordinating and progressing service enquiries from start to resolution. You will ensure a consistent, high-quality customer experience through effective case management, collaboration, and timely communication.
Responsibilities
- Manage and coordinate ROW service requests, ensuring timely resolution and clear communication throughout.
- Maintain accurate records of all service cases within CRM and tracking systems.
- Provide proactive updates to customers and internal stakeholders.
- Collaborate with internal teams (Parts, Technical Support, Sales, Warranty, Production, Engineering) to resolve issues efficiently.
- Coordinate with global service partners to support onsite servicing and repairs.
- Monitor case progress, identifying delays, trends, or recurring issues and escalating where appropriate.
- Support service reporting, performance tracking, and continuous improvement initiatives.
- Provide general administrative support to the Service department.
Who We're Looking For
We’re looking for a highly organised and customer‑focused individual who thrives in a fast‑paced, process‑driven environment. You will be proactive, calm under pressure, and confident managing multiple priorities while maintaining excellent service standards.
The Ideal Candidate Will Have
- Experience in a service coordination, helpdesk, or operations role.
- Strong organisational skills and the ability to manage multiple cases simultaneously.
- Excellent written and verbal communication skills.
- A customer‑first mindset with a proactive and solutions‑focused approach.
- Confidence working cross‑functionally and building strong working relationships.
- Experience using CRM systems (e.g. Salesforce, HubSpot or similar).
- Strong attention to detail and commitment to accurate data management.
- Experience coordinating field technicians or service partners.
- Ability to communicate in additional languages.
Why Join MasterMover?
- Be part of a growing, innovative global business.
- Work with industry‑leading products and customers.
- Collaborative and supportive team environment.
- Opportunities to contribute to process improvements and service excellence.
Service Coordinator employer: MasterMover
MasterMover is an exceptional employer that offers a dynamic and collaborative work environment, where you can be part of a growing global business dedicated to innovation in material handling solutions. As a Service Coordinator, you'll enjoy opportunities for professional growth while working with industry-leading products and customers, all within a supportive team culture that values your contributions to service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MasterMover and understanding our products. Show us how your skills align with our mission of enhancing productivity and safety. Tailor your responses to highlight your customer-first mindset!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Coordinator role. We love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience in service coordination and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our customers.
Highlight Your Organisational Skills:We want to see how organised you are! Include examples of how you've managed multiple tasks or cases simultaneously in previous roles. This will help us understand how you can thrive in our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at MasterMover
✨Know the Company Inside Out
Before your interview, make sure you research MasterMover thoroughly. Understand their products, especially the electric tugs and automation solutions they offer. This will not only show your interest but also help you relate your skills to their needs.
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple cases or projects simultaneously. Highlight how you maintained clear communication and ensured timely resolutions.
✨Demonstrate Your Customer-First Mindset
Be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond to resolve a customer's issue or improve their experience. This will resonate well with their focus on high-quality service.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is important for this role, brush up on your knowledge of tools like Salesforce or HubSpot. Be prepared to discuss how you've used these systems in the past to manage service requests and track progress.
